Does Crate and Barrel pay their employees well?

According to anonymously submitted Glassdoor reviews, Crate and Barrel employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Crate and Barrel. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Crate and Barrel?

43% of Crate and Barrel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crate and Barrel 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Crate and Barrel?

Sales Associate (382) , Customer Service Representative (89) , Furniture Sales Associate (80) , Retail Sales Associate (68) , Merchandise Associate (55) , Merchandising Associate (44) , Merchandiser (40) , Seasonal Sales Associate (38) , Designer (37) , Visual Merchandiser (36) , Part Time Sales Associate (32) , Stock Associate (32) , Design Expert (30) , Sales (29) , Manager (27)

What are the pros of working at Crate and Barrel according to real employee reviews?

"Great people and very organized" ((in 249 reviews)); "Great atmosphere and coworkers." ((in 158 reviews)); "Good Benefits and co workers" ((in 83 reviews)); "Flexible hours and not far from my house" ((in 71 reviews)); "Warm and friendly staff." ((in 64 reviews))

What are the cons of working at Crate and Barrel according to real employee reviews?

"transparent with how commissions are calculated (web sales don’t count towards your goals) and poor management." ((in 211 reviews)); "The company does not allow for much advancement and the low pay leads to high turnover." ((in 187 reviews)); "A bad manager can really ruin your experience." ((in 100 reviews)); "3. There is no training concerning what to do in case of an emergency or "event"." ((in 46 reviews)); "poor upper management stuck in a rut" ((in 42 reviews))

What are employees saying about Crate and Barrel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Crate and Barrel layoffs and their outlook for job security at Crate and Barrel in 2026.

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Crate and Barrel

Crate and Barrel reviews

3.0

43% would recommend to a friend

(2,488 total reviews)

Janet Hayes

38% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.7

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,488 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Feb 26, 2011

One disappointment after another

Furniture customer service

Recommend

CEO approval

Business Outlook

Pros

When I first started I loved, LOVED my job...Benefits are great, GLBT friendliness throughout the store, decent pay for retail, and discount is great.

Cons

Micromanaging, lack of communication to office associates, managers are nice people with NO management capabilities. Only had 1 raise in over two years for $.25 even though my reviews were spotless. I was hired as customer service but fulfilled the role as Office Manager. When I asked if I could work towards being promoted I was told if someone asked I could call myself the Office Manager but it wasn't in the budget for the promotion. Then they internally moved someone from another position in the store and gave her the Office manager title and had me train her.

4.0

Feb 16, 2011

Fun but Tiresome

Seasonal employee

Recommend

CEO approval

Business Outlook

Pros

For the most part employees and managers were great to work with - friendly and helpful. Plenty of training. Meetings on the weekends are informative. Nice welcoming atmosphere.

Cons

It can be labor intensive - those dishes and other product can get heavy. Some employees can get mad that you don't learn everything right away. Some of the work can get repetitive.

3.0

Feb 2, 2011

ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

coworkers are great. fun environment. customers aren't too demanding. benefits package for full time employees is good. managers treat workers with respect.

Cons

the pay is way too low for the responsibilities. lots of secrets among upper management- useless. promotions not fair and promises aren't fulfilled.

Viewing 2434 - 2436 of 2,488 Reviews

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Jobs at Crate and Barrel

Supervisor, Customer Service

Central Regional Director, Stores

Distribution Center Office Associate

Merchandise Handler I