Coach reviews

3.9

77% would recommend to a friend

(3,407 total reviews)
avatar

Todd Kahn

89% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.9 out of 5 stars, based on 3,407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Apr 26, 2012
Recommend
CEO approval
Business Outlook

Pros

- 50% Discount off Full Price Purses, Accessories between 40% & 50% off - Encouraged to have conversations and get to know customers, not just PUSH sales. - Management does acknowledge and praise accomplishments *(to an extent) - Easy to build connections with customers - Team selling environment - 401k, stock incentives, and other benefits

Cons

- EXTENSIVE Micro managing (I have 4 managers and one Store Manager so it feels a lot like Office Space. I do something wrong I hear about it 4 - 5 times. I do something right and MAYBE hear 1 person praise me) - We are told were not commissioned sales BUT we do have sales goals that we HAVE to make on a daily, weekly, and monthly basis. Basically its still like being commissioned but without the monetary bonus which is pathetic for a company that charges $300+ per handbag on average. There justification is because its a team selling environment, but in reality its not. - Dress code isn't bad however I have worked for this employer for over a month now and have been wearing the same thing everyday. I was JUST told by a manager that my grey pants were too dark. When both the dress code manual and my Store Manager approved my outfit when I first came on board. - I have the highest sales in the store and I am constantly being knocked down by my management (I have only been here only over a month). I am being told that I need to help everyone else and start giving some of my sales away BUT I still do have to meet my sales goals. On average I am the only person on the floor except for a manager ...so who am I suppose to give sales too? I am also very much a team player but management constantly feels the need to "justify their job" by nick picking on everyone. We all work very hard there is no reason for this. - I asked one small question on how to find a product search link in the store intranet system, and management blew it out of proportion and told EVERYONE that I needed to be given additional training. - I sold a purse, wallet, scarf, and gift card to a customer and then was "coached" on how I could have gotten the customer to add-on more merchandise, with no recognition that I added on all that OTHER merchandise. - Other new associates have complained to me that they feel micro-managed by management. - Almost all the Part Time associates have been there a short time, there is a HIGH HIGH roll over for Part-Time employees. I was just hired on with 6 other employees at the same time. - Depending on how many hours you need on average you will work only 12 hours a week if your part-time.

4.0
Feb 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Mindful, tend to hire people who are self-aware and self-motivated. Can easily move between departments

Cons

High pressure, top management tends to be a boys club. For a company dominated by female employees, there is an obvious glass ceiling

avatar
Coach Response
9y
Thank you for taking the time to leave a review and for your 10+ years of service. Working with so many talented, caring, and driven people is one of our favorite parts of coming to the office every day. We’re sorry to hear that you felt there was a glass ceiling during your time at Coach. We strive to promote an inclusive culture and are very proud of our gender diversity. Today, 66 percent of our employees and 77 percent of our store managers are women. In addition, 50 percent of our Operating Group and over 50 percent of the overall leadership team is female.
2.0
Dec 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay for retail. Team bonuses. Clean environment. Great customers. I really can't think of anymore pros and what I have is pushing it.

Cons

I started at Coach (outlet) because I loved the brand. I wanted to share my love. I went in with a big understanding of the history of the brand and leathers and silhouettes. I was working the job for fun. Starting Black Friday, I was put on the register that I had never used before. I was told to figure it out myself and I got no headset to communicate in case I needed help. I had a 12 hour shift and spent the whole shift ringing with only 1 15 minute break. Meanwhile the one assistant manager was constantly on break. Every time I went to the back to replenish shopping bags and boxes, she was on break. After Black Friday I was continuously on register for hours at a time. Each hour the staff rotates and does different things around the store. I seemed to never get rotated. I could tell management was playing favorites. One day I was finally put on the floor. The one manager kept hovering over me and butting in when I was trying to talk to customers. I was trying my best to engage but it was tough because the bags were constantly moved and because I was on register, I never knew where anything was. My manager pulled me aside and told me I needed to learn to engage customers and that she was tired of talking to customers behind me because I wasn't giving them info about the products. Ok. I was constantly stuck on register for hours at a time. I never got a chance to get to know the layout of the store. Every customer I talked to would buy something. I got so fed up that day that I quit. I'm an adult, I wanted the job for fun. I wasn't working for a place that played favorites and I wasn't in support of management that would talk down to employees instead of giving them a chance. The dress code is strict and I spent most of my paychecks trying to buy clothes only to be told they weren't allowed. They told us no leggings but yet the manager wore leggings everyday. The discount is 65% off full ticket price. That is only 15% off the advertised price in store. Also the push to sell was ridiculous with no commission offered.

Viewing 19 - 21 of 3,407 Reviews

Glassdoor has 3,748 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.