Cielo reviews

3.6

67% would recommend to a friend

(1,573 total reviews)
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Marissa Geist

68% approve of CEO

53% positive business outlook

Cielo has an employee rating of 3.6 out of 5 stars, based on 1,573 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cielo employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

2K reviews
4.0
Feb 11, 2026

Overall Good Place to Work

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Company shutdown between Christmas and New Years 2% 401k company match Competitive salary Regular check-ins to discuss goals Encouraged to apply for any relevant internal job postings to foster growth/development Female run and operated

Cons

Bonuses are not paid out often Many rounds of lay offs in a short time frame (three years)

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Cielo Response
1mo
Hi, this is Holly Russell, SVP – Client Services. Thank you for your thoughtful feedback and for your three years of dedication to Cielo. I'm pleased to see you value many aspects of our total rewards package, including our unlimited PTO, holiday shutdown period, and 401(k) match. It's also great to hear that you appreciate our commitment to career development through regular check-ins and internal mobility opportunities, as well as our strong female leadership representation. I understand your concerns regarding bonus payments and organizational changes. While market conditions have impacted our bonus structure, we recently transitioned to an annual bonus program to create a more consistent and equitable approach across the organization. Regarding organizational changes, we recognize these transitions can create uncertainty. Please know that such decisions are made thoughtfully and with careful consideration of their impact on our people. If you'd like to discuss your specific situation or share additional thoughts about how we can better support our people during times of change, I welcome you to reach out to me directly at Holly.Russell@cielotalent.com.
3.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

-Work/life balance and flexibility -Good for Early-Career Growth & Learning

Cons

-Career Progression -Job Security & Layoffs Concerns

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Cielo Response
1mo
Hello, this is Jason Roberts, SVP – Technology & Analytics. Thank you for sharing your feedback about your time at Cielo. I'm pleased to hear you valued our commitment to work-life balance and flexibility, as well as the learning opportunities we provide for early-career professionals. These are important aspects of our culture that we continuously strive to maintain. I understand your concerns regarding career progression and job security. While organizational changes are sometimes necessary to adapt to market conditions, we recognize the impact these decisions have on our people. We're committed to providing clear career pathways and development opportunities for our employees through various programs and initiatives. For those currently at Cielo, I encourage working with your leader to create an Individual Development Plan (IDP) that can help map out career goals and identify opportunities for growth within the organization. If you'd like to share any additional thoughts about your experience, particularly regarding career development opportunities, please feel free to reach out to me at Jason.Roberts@cielotalent.com.
2.0
Feb 8, 2026

Struggling

Recommend
CEO approval
Business Outlook

Pros

Remote work Benefits 401k Flexibility

Cons

Getting rid of us based workers for us based companies and hiring offshore workers which In turn is not impressing stakeholders yet leadership doesn’t care enough to listen to opinions of those working the frontline. Eliminating positions left and right.

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Cielo Response
2mo
Hi, this is Molly Thiel, Chief Operating Officer. Thank you for taking the time to share your candid feedback, and for your five years of commitment to Cielo. I appreciate you calling out several of the benefits we work hard to maintain, including remote work flexibility, our comprehensive benefits package, and our 401(k) program. I also want to acknowledge your concerns about our workforce strategy and the organizational changes you’ve experienced. As the RPO market continues to evolve, we’ve expanded our global delivery model both to remain competitive and to better align with the geographic distribution of our client portfolio. I recognize that these changes can be difficult and have a real impact on our people and on how work gets done. We value the experience, perspective, and feedback of our team members, and we don’t take that lightly. Your input is important, and – as with all feedback we receive – it will be considered as we continue to evaluate and refine our delivery model. If you’re open to sharing more specific feedback or examples from your experience, I welcome you to reach out to me directly at Molly.Thiel@cielotalent.com.
Viewing 28 - 30 of 1,573 Reviews

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