Casper reviews

—some of the worst morale I’ve experienced at any company, especially one so young —the hard work of mid- and entry-level employees is consistently undermined by the erratic and non-transparent decision-making of senior management —comms from senior mgmt are either rose-colored glass views or complete lack of ownership for problems that crop up again and again —poor people management skills at every level —super unclear pay structure that keeps everyone paid 10-20k/yr less than they should be —phony “social good” internal messaging to convince everyone they’re saving the world by selling mattresses —CEO does not know how to talk to other people. Stop making him address the company. It’s a bad look every time.

There seems to be a huge disconnect between store level managers and those at HQ. Management isn't provided the training they need and this lack of efficiency is passed to the staff as a result. There are always questions and uncertainties on how to do things. Casper recruiters will promise that this is an exciting and not commission based experience but the amount of work expected at a store level from HQ feels the opposite. The pay you get doesn't feel adequate with the amount of work you put in. Company also finds ways to not pay out bonuses by placing unrealistic expectations and you get micromanaged to the point of burnout.