CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
avatar

Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Nov 23, 2017

Buyer job

Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits.

Cons

Having to work in the heat, rain, and snow. Retail hours, working most Saturdays, and most federal holidays. You have to drink the cool aid to be able to survive in the purchasing office. Monthly file reviews and micromanaging at its finest.

2.0
Sep 25, 2017

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

Decent employee discount on parts and their used car inventory. Interesting and usually helpful team. Inventory is of higher than average quality with a warranty. High ethical standards throughout organisation.

Cons

Reconsider if you're uncomfortable with: - Being micro-managed. Make no mistake, this is a corporate environment. - Developing a sales pitch that is largely scripted per corporate defined content. - Heading up the financing aspect & frequently presenting sub-prime loans. - Working until 9:00 P.M. on frequent Saturdays. - Having 100% of your incoming & outgoing calls (in the "eOffice") recorded and scrutinized. - Lack of confidentiality in conversations with management & team members.

2.0
Aug 16, 2017
Recommend
CEO approval
Business Outlook

Pros

Overall Business Model of CarMax is revolutionary and their are now a lot of competition. Also, work life balance and time away is retail industry best.

Cons

Buyers and Senior Buyers are now viewed as commodities and easily replaceable. Also, stringent corporate structures and policies erode the employee first mentality. Lastly, a culture rooted in continuously coaching and feedback has developed a micro managing work day of Buyer and Senior Buyer talent. Notably CarMax ability to identify and hire solid car buyers is a challenge within current model and that is why there is a push for an hourly vehicle appraiser to plug information in to fulfill CarMax's overall goal of plug and play automation in its vehicle values and buying processes.

Viewing 148 - 150 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.