Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (145) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 754 reviews)); "Great people and very diverse" ((in 458 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 288 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 170 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 550 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 238 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 229 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)

Keith Barr

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Dec 26, 2017

No growth, No real money to be made

Sales representative

Recommend

CEO approval

Business Outlook

Pros

good atmosphere, great people, clean atmosphere

Cons

Zero money to be made, unless you're straight out of high school. Have to work 7 days a week to try and make decent money.

2.0

Dec 17, 2017

Corporate Greed. Fake Culture that Senior Management does not believe in.

Buyer

Recommend

CEO approval

Business Outlook

Pros

The hours were great and when I left work for the day, my day ended when I left Carmax. The job was very easy for me and I excelled at it consistently. I always enjoyed working with my direct peers. We could always find a way to have fun at work in the buyers office, so much so that other departments would always flock to our office.

Cons

The culture changed so much over the last 5 years that all Carmax wants is robots. They do not care about the people that helped build the company to where it is today. They RIG the yearly gallup survey with an internal code so they can track your responses. This is how they are able to stay on the Fortune 100 best places to work. The reviews here are more accurate as I have also read them all. They have some major deceptive practices that I can't comment on the details being a former employee. As an employee of Carmax, I was trained and forced to defend these policies that were against our customers best interests. The micromanagement and disrespect of Senior Management are the reasons I left. They will talk about you in depth behind closed doors, so much so that you need to become close with a senior manager in another department to find out what is said about you.

1.0

Dec 17, 2017

Not the same company it once was.

Senior manager

Recommend

CEO approval

Business Outlook

Pros

The company has a great benefits package and allows time away when needed.

Cons

A majority of Senior Management is jumping ship in the Dallas Region due to the current lack of leadership and not trusting the Regional Team.

Viewing 145 - 147 of 8,193 Reviews

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Inventory Associate - Overnight

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No growth, No real money to be made

Corporate Greed. Fake Culture that Senior Management does not believe in.

Not the same company it once was.

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