CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Jul 15, 2018

Sales Consultant

Recommend
CEO approval
Business Outlook

Pros

Used to be the company they only pretend to be now.

Cons

Don't plan on using the insurance plan if you are seriously ill. They will wrongfully terminate employment with covered parties in intensive care that are dying. They criminally enforce their arbitration agreements with both employees and customers.

1.0
Jan 10, 2018

Run, don't walk!

Recommend
CEO approval
Business Outlook

Pros

There are many opportunities for advance night, however, with the recent grows they are willing to promote anybody which results in Managers that have no business being in the position.

Cons

Over the years the company's culture continues to decrease. This company says that they pride themselves in work life balance, transparency And always having your back. After many years with this company I can attest that this is not the case! This gets even more aggressive as you promote up the latter. As a commission or hourly associate, you can basically run the place. Come and go-as-you-please, say and do whatever you want without any repercussions. This is because the company is so terrified of getting sued they allow associates to walk all over them. Promoting into management was the death of my career! This company overworks, under pays and under appreciates their mid level managers. You are working 50 plus hours a week, for terrible pay and constantly required to come in for pointless meetings on your only days off. Keep in mind those meetings are not paid! The company feels that as a mid level salary employee you are at their Beck and call. The company recently fired multiple Los Angeles managers due to being oversaturated. They did this all while telling those managers that they were being let go or demoted due to performance, which was not the case! Things are ever changing with this company, and not for the good!

2.0
Jan 2, 2018
Recommend
CEO approval
Business Outlook

Pros

great staff, management...everyone works well be it in service, business office, sales and appraisers. team work at it's best!!!

Cons

if management tend to have their favs.... also the pay is not what it seems. You have to work more than your total hours to get commission. for example if you work40 hrs, you would have to sell at least 4 cars with maxcare to get paid commission, meaning it's not hours plus commission it's hours or commission. This is not what was explained at all. Alot of work for the pay you get and many times working way too many hrs for little reward, just an hourly rate.

Viewing 142 - 144 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.