Run, don't walk! - Sales Manager CarMax Employee Review

1.0
Jan 10, 2018
Recommend
CEO approval
Business Outlook

Pros

There are many opportunities for advance night, however, with the recent grows they are willing to promote anybody which results in Managers that have no business being in the position.

Cons

Over the years the company's culture continues to decrease. This company says that they pride themselves in work life balance, transparency And always having your back. After many years with this company I can attest that this is not the case! This gets even more aggressive as you promote up the latter. As a commission or hourly associate, you can basically run the place. Come and go-as-you-please, say and do whatever you want without any repercussions. This is because the company is so terrified of getting sued they allow associates to walk all over them. Promoting into management was the death of my career! This company overworks, under pays and under appreciates their mid level managers. You are working 50 plus hours a week, for terrible pay and constantly required to come in for pointless meetings on your only days off. Keep in mind those meetings are not paid! The company feels that as a mid level salary employee you are at their Beck and call. The company recently fired multiple Los Angeles managers due to being oversaturated. They did this all while telling those managers that they were being let go or demoted due to performance, which was not the case! Things are ever changing with this company, and not for the good!

Explore other reviews about CarMax

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

a people driven company that sells cars

Cons

Inner network devloper compabalility is lacking

4.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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