Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Mar 28, 2011

Low pay for the hours worked

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Great Benefits and great fellow employees

Cons

Low pay and long hours. You only make $150 per car and 1$00 if the customer gets the warranty, and half the time the cust. passes on the warranty. Ive seen many instances where the company made over $8k in profit and still only made 150bucks. Quality of life isnt there. You get a weekend off once every 6weeks and many nights you have too work till 9pm.

4.0

Feb 16, 2011

Analysts at Carmax do interesting, high impact work for low pay

Strategy analyst

Recommend

CEO approval

Business Outlook

Pros

Keep in mind I am only writing about working in the strategy group at the Carmax home office. 1. Great intellectual content for people interested in strategy, marketing, statistics/data analysis, operations, etc. 2. Open work environment with a lot of flexibility and independence given to analysts 3. Good work-life balance, with generous vacation policy (our group offered 1 week of vacation time per quarter) 4. Leadership team of the company values the work done by the anlaysts a lot, so analysts get a lot of face-time with C-level people, and the work has very real impact on the company 5. Facilities were very nice, with our own sports fields, basketball courts, squash courts, and a pretty well equipped gym.

Cons

1. The compensation package is relatively low considering the skillset required to do the work. However, there is trade-off in that Richmond is an inexpensive place to live and working hours are very reasonable. 2. Richmond is a great place to raise a family, but not a great place to spend your early and mid-twenties. People looking for a lot of excitement and stimulation in their social life may find their options limited. 3. The location of the office itself is extremely inconvenient. Far from the city proper, located in undeveloped woods and farmland. There aren't even restaurants to go to for lunch, and forget about trying to run errands during the workday.

5.0

Dec 30, 2010

Excellent, the training, staff, management and benefits were second to none.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Traing was very extensive and thourough. The management staff was extremely knowledgeable and approacheable. There is a definete sense of TEAM in the company and commitment to complete and total customer satisfaction. Carmax works on principles that are never changing, thus it makes sense and gives you a true feeling of satisfaction working there and living up to the Carmax principles.

Cons

If you are new to car sales it takes a while to get a good "pipeline" of clients going and return referrals. Your hourly compensation is low-to-decent if your not meeting your quota on sales, depending on how much you "cost of living" expenses are.

Viewing 7915 - 7917 of 8,197 Reviews

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Low pay for the hours worked

Analysts at Carmax do interesting, high impact work for low pay

Excellent, the training, staff, management and benefits were second to none.

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