Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

3.0

May 1, 2012

A financial roller coaster.

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

This is great company with a different approach to the car sales process. You don't really need to know much about car to sell them, although it can help. There is no negotiations with customers. the sales process is simple and laid out for you in steps.

Cons

Too much time spent of the floor doing associate development. A communication gap between upper management and the sales consultant. At time there are too many consultants on the sales floor and not enough customers.

2.0

Apr 21, 2012

over estimated

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

work environment plesant, not having to work on Sunday in Texas since it was a seven day operation where I came from

Cons

too much wasted time on reports and meetings underpaid based on national average ,treated like an hourly employee with busy work

3.0

Sep 12, 2011

A decent place to work with an excellent product and lower than average pay.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Excellent product and brand. You can treat your customers with respect and go to bed at night secure in the knowledge that you've sold them a great product at a good price. Carmax takes great care of its customers. While no company is perfect Carmax is always striving to improve. The Carmax sales process is very customer focused. It's truly a great place to buy a car.

Cons

The pay per unit sold is below average. Carmax management is very top down and and centrally managed. This means that at times policies are developed and implemented by people that have literally never worked in a store. The field management has too little autonomy. And, at least in my store, management is disinclined to listen to the front line employee including the sales associates.

Viewing 7912 - 7914 of 8,197 Reviews

Jobs at CarMax

Inventory Associate Full Time

Vehicle Delivery Driver

CarMax

CarMax reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A financial roller coaster.

over estimated

A decent place to work with an excellent product and lower than average pay.

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