Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 753 reviews)); "Great people and very diverse" ((in 453 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 291 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 553 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 458 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 290 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 243 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 234 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,177 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,177 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Nov 30, 2012

Should have never walked in the front door........

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

They are closed for Easter, Christmas and Thanksgiving....those are the highlights.

Cons

Selling or trying to sell vehicles that do not meet the standards as set by the company. Oh wait...the company lowered the standards so it could be even more profitable.

1.0

Mar 27, 2012

Not one of the "choosen ones"

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

It's a job and there is a fallback wage in case you don't hit the new target of sale units per month.

Cons

There is a large group of sales consultants at my store who constantly get preferencial treatment from the sales managers. They constantly disregard all the principles that the company was built on. Rules don't apply to them. The managers to busy playing games on their phones and letting this group get away with everything to actually help the rest of the sales force. All the managers really care about is the daily budget as they get a bonus on it. The quality of the cars for sale has gone slowly down, the famous 125 point inspection is a joke now. The number of cars with problems is rising fast. Managements answer is let the customers buy the car then bring them back, hopefully after the 5 day return period, rather than fixing before putting the car on the lot for sale.

1.0

Nov 4, 2010

Poor Company

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great if you are a college student looking for part time work

Cons

Commission is grossly under-payed compared to profits made per vehicle. Management is ruthless and inconsistent. Favoratism abounds with no recourse for negatively affected associates. They flood the sales floor with 60 plus sales people in order to sell about 4-500 cars per month.

Viewing 28 - 30 of 8,177 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate - Part Time

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Should have never walked in the front door........

Not one of the "choosen ones"

Poor Company

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