Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1053) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (323) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 780 reviews)); "Great people and very diverse" ((in 444 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Has a good Work environment" ((in 172 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 549 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 446 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 248 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 230 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

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CarMax

CarMax reviews

3.5

60% would recommend to a friend

(8,176 total reviews)

Keith Barr

54% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,176 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Sep 25, 2012

business

Business office associate

Recommend

CEO approval

Business Outlook

Pros

it is a job and I am thankful but need more $.

Cons

low salary, micromanagement style in business office, everyone has an attitude. Leads are not leads they just delegate.

4.0

Aug 6, 2020

Very inclusive

Customer experience consultant

Recommend

CEO approval

Business Outlook

Pros

An inclusive environment for POC and lgbtq. The company is very open about BLM and we often have open discussions or “town halls” to speak on daily issues wether it’s about work or outside of work Great benefits

Cons

I wish i was able to change my schedule. I work 12pm to 9pm

1.0

Sep 25, 2013

Sales Consultant

Sales consultant club level

Recommend

CEO approval

Business Outlook

Pros

Co workers. The company hires good people (the turnover rate is really high.) You can relocate. They are always hiring at all locations due to the companies turnover rate.

Cons

If you work full time you must work 50-60+ hours a week to reach your goals. If you work part time you work full time hours but end up not clocking in for weekly meetings and training sessions so you don't exceed hours on clock. You must attend all of these because it is considered "best practice." You receive no benefits for working part time and this is. Fortune 100 company? When you make club level you fall out periodically because they want you to keep producing which leads to burn out! The pay is awful for how hard you work. You have to spend hours cleaning cars as a consultant. If someone returns a vehicle due to poor quality vehicles they take back commission they already paid you for. You must use your OWN cell phone and get no reimbursement from the company. Therefore you have customers calling you all the time when your home which equates for more unpaid hours. No consistency whatsoever in all departments.

Viewing 25 - 27 of 8,176 Reviews

Jobs at CarMax

Customer Service Consultant - Atlanta (Remote)

Business Office Associate - Part Time

Business Office Associate

Business Office Associate - Part Time

Business Office Associate

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business

Very inclusive

Sales Consultant

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