Not one of the "choosen ones" - Sales Consultant CarMax Employee Review

1.0
Mar 27, 2012
Recommend
CEO approval
Business Outlook

Pros

It's a job and there is a fallback wage in case you don't hit the new target of sale units per month.

Cons

There is a large group of sales consultants at my store who constantly get preferencial treatment from the sales managers. They constantly disregard all the principles that the company was built on. Rules don't apply to them. The managers to busy playing games on their phones and letting this group get away with everything to actually help the rest of the sales force. All the managers really care about is the daily budget as they get a bonus on it. The quality of the cars for sale has gone slowly down, the famous 125 point inspection is a joke now. The number of cars with problems is rising fast. Managements answer is let the customers buy the car then bring them back, hopefully after the 5 day return period, rather than fixing before putting the car on the lot for sale.

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5.0
May 3, 2026
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CEO approval
Business Outlook

Pros

You are your own boss

Cons

Slow days can be demotivating.

1.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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