Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (829) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (179) , Customer Service (139) , Call Center Agent (129) , Content Moderator (127) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"work from home most customers are great" ((in 498 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 443 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 154 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 136 reviews)); "Great culture and company values" ((in 99 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 848 reviews)); "The pay is low and they expect you to know everything as soon as you get out of training." ((in 787 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 507 reviews)); "Training is horrible" ((in 330 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 284 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,522 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,522 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

2.0

Mar 23, 2017

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

15 min breaks 45 min Lunch Sick pay Vacation pay Incentive pay Nothing else

Cons

Almost everything, THEY ONLY CARE ABOUT SURVEYS & NOTHING ELSE, computers barely work, headsets barely work, Rude customers, unrealistic expectations, not enough training, told you are doing horrible just to get you to work harder so the OM's and the higher up's can get their bonuses , miserable enviorement sometimes, alwwys threating to give u a final or write you up, constant change of Team Managers constantly being switched making it harder in everyone else working, constant new updates we're never told about or receive training for, everyone quits! Not a job i consider job security at all. If you need quick cash come here but DO NOT GET STUCK HERE! RUN FAST!

2.0

Dec 8, 2016

Great if you are desperate for funds or want to get quick customer service experience otherwise run!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get hired fast, it's kinda hard to get fired and you get a 250 $ bonus when you first work there for 7 weeks.

Cons

The pay is too low you work hard for the crummy little 10$ an hour that they snatch back with taxes. The training didn't really help, they tell you everything last minute, they teach you to lie to the customers and they lie to you about bonuses that don't come into effect until after 12 weeks of working there and that it's possible for them to stop them even before that. Also they don't give you any time off and the bare minimum for healthcare. And they are slick making you work 9 hours but no over time just a 1 hour break . And they are strict with getting back on CPU after breaks so no in between potty breaks. Also you loose your mind and feeling of being human while working here . And everyone is very unprofessional with the way they dress and speak . Worst place ever

3.0

Oct 22, 2016

Much better when it was a smaller company

Training and quality manager

Recommend

CEO approval

Business Outlook

Pros

Resources! Due to the enormous amount of employees they have a lot of resources to help with development of employees.

Cons

Too big. Everything is about the bottom dollar. They don't care too much for the employees.

Viewing 100 - 102 of 11,522 Reviews

Jobs at Alorica

Customer Service Representative

Bilingual Customer Service Representative

Inbound Customer Service Representative- Immediate Openings

Alorica

Alorica reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service Rep

Great if you are desperate for funds or want to get quick customer service experience otherwise run!

Much better when it was a smaller company

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