Customer Service Rep - Customer Service Representative Alorica Employee Review

2.0
Mar 23, 2017
Recommend
CEO approval
Business Outlook

Pros

15 min breaks 45 min Lunch Sick pay Vacation pay Incentive pay Nothing else

Cons

Almost everything, THEY ONLY CARE ABOUT SURVEYS & NOTHING ELSE, computers barely work, headsets barely work, Rude customers, unrealistic expectations, not enough training, told you are doing horrible just to get you to work harder so the OM's and the higher up's can get their bonuses , miserable enviorement sometimes, alwwys threating to give u a final or write you up, constant change of Team Managers constantly being switched making it harder in everyone else working, constant new updates we're never told about or receive training for, everyone quits! Not a job i consider job security at all. If you need quick cash come here but DO NOT GET STUCK HERE! RUN FAST!

Explore other reviews about Alorica

4.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

They offer medical, vision, and dental benefits. Holidays off. There is an initial training for the job. Additional refresher trainings are provided as well.

Cons

Holidays off are not paid. This is the first company I have been employed with that does not pay for the holidays.

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