AMS reviews

3.5

61% would recommend to a friend

(2,851 total reviews)
avatar

Gordon Stuart

60% approve of CEO

47% positive business outlook

AMS has an employee rating of 3.5 out of 5 stars, based on 2,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMS employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Jul 15, 2025

Toxic, not the company I joined.

Recommend
CEO approval
Business Outlook

Pros

Remote, Flexible Working is the only thing this company has going for it

Cons

This company has absolutely gone to the dogs and not the AMS I joined 12 years ago. They launched a new "strategy" in January and it is literally ALL they bang on about whilst using a god awful formula one race car analogy that they keep ramming down everyones throats. What used to be emotive 45 minute all hands calls have been changed to 90 minute"quarterly accelerator updates" (again with the race car) where you have to sit listening to exco who have the combined charm of an AI Chat bot selling used cars, ramble on about figures and in a round about way, telling us we are on our way to the scrap heap. They used the most recent one that was strategically timed to take place after the annual company survey to announce that they are not paying out full bonuses, are not performing as they anticipated, and are reverting back to an old management model for RPO under the guise that it is a new thing. They keep trying to pass off continuous change that is due to failed attempts to grow the business as "Transformation" whilst vomiting race tracks and formula one puns at you. Everything is being outsourced to India and the Phillipines meaning that people are being made redundant in their droves, however we continually see money being ploughed into stupid, over produced internal corporate videos and podcasts because the CEO and exco seem obsessed with wanting people to like them and know who they are. Communication and engagement has gone to the absolute dogs, ERGs get absolutely no promotion or central support, activities and fun events are non existent. Many of the awards have been scrapped and the only form of recognition is an e-card platform where the maximum amount a manager can give in a 12 month period is equivalent to a £30 tesco voucher. Money is being ploughed into hiring a fleet of managers and senior managers in non revenue generating and non compliance related teams to manage this supposed "Transformation" whilst people who's roles are dedicated to generating revenue are being shipped to India. There is also MASSIVE pay disparity between new and long standing employees whereby new managers are coming in and in some cases getting paid significantly more than people who have worked here for years on the basis that the market rates have increased and the salary bandings have expanded. There are also more junior career levels getting paid below the minimum salary band that the company now offers new employees Earlier this year on a people manager call we were told brazenly as that Exco were fully aware of the disparity but that the only means they had to uplift people was ASR which didn't even scratch the surface Given my length of service, I'm essentially just keeping calm and carrying on until I get that inevitable phone call to tell me my time is up and I'm being paid to go on my merry way.

avatar
AMS Response
10mo
Thank you for taking the time to share your perspective. We’re sorry to hear that this has been your recent experience in AMS. Your comments around communication, recognition, engagement, and transparency are not taken lightly, and they reinforce the importance of continuing to listen, adapt, and improve. Our strategic decisions are aimed at building a more sustainable and resilient future for our business and our people. That said, we understand that times of change can be difficult, especially for those who have been with AMS for many years. We are very grateful to those who have invested so much in the company. Your experience and voice matter, and if you're open to continuing the conversation in confidence, we’d welcome the opportunity to hear more. You can reach me at stephanie.gillingham@weareams.com
2.0
Nov 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible work arrangements can be arranged if needed and leadership team have empathy towards people with caring responsibilities. Awesome client base, best RPO to work with if this is important to you. Benefits are OK, salaries seem good overall.

Cons

The clients do not see AMS as a ‘Recruitment partner’ but more an in-house agency. This is mainly due to the people who are promoted and hired into SLT on each account having very little deep Recruitment knowledge, organisational design expertise or understanding of the strategic competitive advantage HR and recruitment can provide. Fill the roles with any people at breakneck speed with no concern for quality or individual service levels. This ‘Say yes to all requests and think about delivery later’ mentality proves problematic for AMS time and again, and mistakes are not learnt from. Employees have skills and talent which is not utilised, accounts are run like factories, where you must follow the (nonsensical) rules and not question anything. SLAs (some of which are not fit for purpose), are the only thing that matters.

1.0
Nov 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexible/ home working options are good

Cons

Demand in my team fell for a few weeks and they laid off dozens of loyal, hard working people only to realise they’re stupidly not 2 months later and have to rehire new people into the team. This is a short sighted and frankly inhuman way to treat your staff or run a business. Do better. What’s more in recent years the CEO has taken the company in an aggressively profiteering direction. They don’t care about their people, they don’t pay their staff fairly, they don’t offer promotions or pay rises often enough and their bonuses (if they even give them) are pitiful.

avatar
AMS Response
2y
Thank you for taking the time to provide feedback. You're right, we have had to make some difficult decisions and say goodbye to colleagues who work on accounts that have seen a softening in client hiring volumes owing to the tough economic environment our entire industry finds itself in at the moment. We continue to strive very diligently to forecast as accurately as possible with our clients who partner with us, in part, to help them manage the variability in their hiring needs. We've been working hard to minimize the impact this is having on our colleagues, looking to re-deploy to other accounts and find new opportunities within the business. We know good talent is hard to find and we invest in it considerably, so we always try to hold on to it where we can. I extend an offer to connect confidentially and may be reached at: Jenna.Harkin@weareams.com. Kind regards, Jenna. HR Business Partner, UK&I.
Viewing 28 - 30 of 2,851 Reviews

Glassdoor has 3,220 AMS reviews submitted anonymously by AMS employees. Read employee reviews and ratings on Glassdoor to decide if AMS is right for you.