ADT reviews

3.0

43% would recommend to a friend

(5,205 total reviews)
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Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,205 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Feb 27, 2019
Recommend
CEO approval
Business Outlook

Pros

At the time I was there, it was before the company that acquired. At that time it was a pretty good place to work, good benefits and pretty good pay. I think things are very different now that they've been acquired. From what I hear, there's now no work/life balance and everyone is responsible for way more in their position.

Cons

At the time I was there, it was difficult to move up unless you had a certain amount of time int he position OR you were politically favored by the C Suite. Now, from what I hear, they're short staffed and give promotions with little raise to appease people who are being asked to take on the role of 3 or 4 former team members.

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ADT Response
7y
We appreciate your review. At ADT, we strive to ensure all employees have the necessary tools to succeed, including a balanced work-life environment. We challenge our colleagues at every step in their career and provide them with the necessary tools to grow, succeed, and reach personal and professional goals.
2.0
Feb 26, 2019

Outside Sales Rep-Residential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company has pretty good benefits...

Cons

Training is not really helpful then you are expected to start selling after your first week even though you have no idea how to sell the product. There is no base pay so while you are in training the money they pay isn’t enough to live...which is why most people quit within the first month. I’m currently looking for a new career because my bills don’t care that I was not properly trained. Oh and the mileage pay is a lot less than the amount of gas that you have to use.

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ADT Response
7y
Thank you for taking the time to leave your review. The happiness of our employees is always top-of-mind and we regret to hear your experience is not meeting your initial expectations. We encourage you to speak with your manager or to your HR manager or reach out to us at alwaysthere@adt.com
1.0
Jan 22, 2019

Dead end company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ADT pays their wages on time, and offers a wide range of schedules, if you are prepared to wait. They clean the bathrooms daily and there are a few decent people working here.

Cons

At the Jacksonville Florida CMC (monitoring center) where I worked, there is a very bad and toxic culture of discrimination. People are discouraged from doing their job, both by management and by the other employees, who will see you as being a "Narc" if you so much as work a full day without fooling around like a child. In fact, management not only turns a blind eye to lazy, unproductive and rude employees, they protect them from being disciplined, at the expense of hard working and sensible employees. At ADT, I faced racial discrimination due to my English accent, which enraged the bad employees. I also had the audacity to be white and male, something that I was constantly receiving rude/hateful comments and even threats of violence for. When I addressed this with management, I was accused of being a "trouble maker" and management fired me for sending an email demanding an apology. Management did everything they could to look the other way, and ended up firing the one guy who: - Had great attendance - Worked hard for every customer - Went the extra mile in every situation - Unbelievably good skills at the job so that they could make room for some more rotating door employees to come in and screw up customer's security accounts left right and center.

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ADT Response
7y
We take these reviews very seriously and appreciate you taking the time to share your experience. We aim to provide our employees with a comfortable and productive environment where no one feels they are being treated unfairly. We regret to hear you felt this was not the case during your time with ADT. If you would like to share your concerns with us, please email us at alwaysthere@adt.com.
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Glassdoor has 5,654 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.