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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,205 total reviews)
      avatar

      Jim DeVries

      47% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,205 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Aug 3, 2023

      Horrible Upper Management

      Field technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      - coworkers - learn in skills to use somewhere else - pay, just make sure to save

      Cons

      - Upper management, always threatening your jobs with emails like "this a verbal to all" or "if you can't do it I will someone who can" - Mandatory OT, but never notified with enough time. If you can't work the Mandatory OT, you have to use PTO! - Having to crawl in the attic in the afternoon when it's 110 outside and 130 in the attic - Forced to upsell, upset customers who have been waiting for weeks

      1.0
      Aug 6, 2021

      Do NOT work here long term

      Gencare ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is competitive pay. There are great benefits. They have a quick hiring process. They are always hiring for more representatives. This is a great stepping stool for future opportunities. This is a great company if you are not dealing directly with customers or managing those that deal with customers. People are often sick or die while working here from illnesses that can be attributed to the stress.

      Cons

      ADT micromanages a lot. It is not just a management style but is forced upon the managers to micromanage. You can not take a day off without there being consequences. With covid and the Texas freeze, a lot of people have problems that arose after but you will be penalized for taking a day off even if your parent died. The attendance policy is not clear and if you have an emergency, you should expect there to be problems. ADT lies to their customers and you are EXPECTED to lie. If you tell a customer the truth about the equipment, you are penalized and written up. You have PTO but you are punished for using it. If you take the day off with PTO, you are expected to make up the hours or you will be written up. PTO is not approved often. ADT has a high turnover rate because of the treatment of their employees.

      1.0
      Sep 14, 2019

      Worst company to work for

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big name, industry leader due to US presence.

      Cons

      This is not 1984 anymore and ADT needs to understand that competition is crushing them. Failure to listed to feedback from employees and acting like robots is only contributing to the problem. Lots of turn over... I wonder why? You are investing In the wrong people hence why there has been 4 VP in the span of only a few years.

      Viewing 103 - 105 of 5,205 Reviews
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      Glassdoor has 5,654 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.