Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"The pay is good I like to schedule and how close it is to my home" ((in 373 reviews)); "Good benefits and genuinely hard" ((in 367 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "Work from home is great" ((in 122 reviews)); "Good money if you are good at upselling" ((in 112 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 379 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 175 reviews)); "No training (sink or swim)" ((in 160 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 152 reviews)); "horrible upper management." ((in 114 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,205 total reviews)

Jim DeVries

47% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,205 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jan 13, 2019

Pathetic and frustrating

Residential sales

Recommend

CEO approval

Business Outlook

Pros

Only one: great health plan, otherwise avoid this company at all costs, do not work here unless you are a consummate masochist and have no self respect whatsoever.

Cons

Unprofessionalism, incompetence, malicious, juvenile and just plain stupid. The HR is more interested in making sure their clothes match their shoes, managers don’t have any skills, payroll is run by chimpanzees....and if you complain about it they tell you to control your bad attitude and that you are being hostile and aggressive. There was hardly a pay where there was not a mistake. Installers are a joke and if they don’t feel like making the installation they simply don’t and the sales person gets the chargeback. No accountability whatsoever

ADT Response

7y

We regret to hear about your experience and appreciate you voicing your concern. We encourage all employees to discuss these situations with upper-level management and Human Resources. Our employee's happiness and commitment to safety is of utmost importance.

1.0

Jan 4, 2019

It’s falling apart

Existing customer sales

Recommend

CEO approval

Business Outlook

Pros

Benefits Ok pay Plenty of pto

Cons

No one knows what to do or who is in charge of what Unrealistic expectations and horrible commission structure

ADT Response

7y

Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard.

2.0

Oct 3, 2018

Custom Home Sales

Custom homes sales representative

Recommend

CEO approval

Business Outlook

Pros

Create your own schedule. Good commission rates. Good health insurance rates.

Cons

Local branch management is very out of touch. Appointments flow is very poor and many appointments are a waste of time. Call center makes appointments on wrong day and / or with clients who don't even want appointments. Since it is commission only this is a huge source of frustration. Appointments are made for sales with little to no commission potential then large scale jobs are sold by phone which supposedly isn't supposed to happen. You can sell a job and then the tech can go to do the install and talk the customer out of it and there goes your commission. Expected to get self generated sales but lead flow is very weak and poor. Not what I expected at all. Very disappointed how things are ran. Also the car allowance and mileage system is a joke. The car issue alone has me searching out new job opportunities.

Viewing 109 - 111 of 5,205 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pathetic and frustrating

It’s falling apart

Custom Home Sales

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