ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)
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Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Dec 28, 2015
Recommend
CEO approval
Business Outlook

Pros

If you like sales, you will enjoy

Cons

Commission only. Not enough training

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ADT Response
10y
We’re sorry to hear of your disappointment with the pay ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset.
2.0
Aug 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The atmosphere of the company is great. You get $70 a month allowance to help pay for your cell phone and they pay you for every mile you drive. They provide company training which is amazing. They offer a very small training wage for the first 3 months.

Cons

When you apply, the company says they will provide you with 4 company appointments a month and you need to self generate 8 sales a month for a total of 12 total sales a month target. They say at 12 sales you will make $60,000 a year. The problem is I go an entire month and do not get a company appointment so If i get my 8 self generated sales, the way the compensation plans works out, You make closer to $30,000 a year. Also, a big percentage of sold jobs do not get installed and some weeks you get no commission checks because the company provides Extremely unqualified leads to the point where you can spend 3 days chasing leads with no sales. When you finally do get a company appointment it is great because it usually turns out being a sale. Also, you are commission but they treat you like a w-2 employee, the have mandatory conference calls and in office meetings with NO PAY. Every tuesday you have to be in the office in the morning for training for 3 hours and you do not get paid.

3.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Freedom and flexibility. Work-life balance. Uncapped commission. Ability to negotiate. A lot of tenured salespeople indicating low turn-over ratio. Great earning potential. Gas/mileage reimbursement. Company pays for all work related events you attend. No GPS tracking devices on salespeople. You are given full responsibility of managing yourself. No micro-management. Friendly staff, all are happy to help and coach you along the way. Not required to be in the office daily.

Cons

No base salary. Learned shortly after becoming employed that some salespeople would be brought on with a base. Descending training bonus that is entirely too low and descends rapidly, doesn't match the time it actually takes for a salesperson to get up and running. Was told that you get more company leads than what is actually being given. In order to make the most out the job and receive more compensation you need to be in a position to self generate. Needs better more structured training. You learn as you go which is fine however, it creates a longer learning curve because you don't know what you don't know until you're faced with a situation. Wasn't fully trained on all software systems to fully be successful. When selling dealer accounts it could take months to receive commission. The internal appointments could stand to be better qualified. A lot of appointments are tasked incorrectly and gives salesperson the wrong perception of the direction the sell could go. Also, thing could against you that you do not have control over such as if a customer cancels appointment before ever meeting with you.

Viewing 82 - 84 of 5,204 Reviews

Glassdoor has 5,653 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.