Exciting at first but then a little disheartening later... - Custom Homes Sales Representative ADT Employee Review

3.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Freedom and flexibility. Work-life balance. Uncapped commission. Ability to negotiate. A lot of tenured salespeople indicating low turn-over ratio. Great earning potential. Gas/mileage reimbursement. Company pays for all work related events you attend. No GPS tracking devices on salespeople. You are given full responsibility of managing yourself. No micro-management. Friendly staff, all are happy to help and coach you along the way. Not required to be in the office daily.

Cons

No base salary. Learned shortly after becoming employed that some salespeople would be brought on with a base. Descending training bonus that is entirely too low and descends rapidly, doesn't match the time it actually takes for a salesperson to get up and running. Was told that you get more company leads than what is actually being given. In order to make the most out the job and receive more compensation you need to be in a position to self generate. Needs better more structured training. You learn as you go which is fine however, it creates a longer learning curve because you don't know what you don't know until you're faced with a situation. Wasn't fully trained on all software systems to fully be successful. When selling dealer accounts it could take months to receive commission. The internal appointments could stand to be better qualified. A lot of appointments are tasked incorrectly and gives salesperson the wrong perception of the direction the sell could go. Also, thing could against you that you do not have control over such as if a customer cancels appointment before ever meeting with you.

Explore other reviews about ADT

5.0
Jan 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Great product and Name. Comp plan is good. Office is nice. Upper management that reports to same office is an incredible perk.

Cons

penny pinching as a company. quality of leads are down. quantity of leads are down.

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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