ADT reviews

Long hours, not enough compensation Every year you work harder and get paid significantly less due to constant compensation plan changes. To be honest, ADT offers a great alarm system. But they don't give a crap about their sales reps or even sales managers. They constantly take more and more money out of reps pockets while expecting you to work for free half the time. Most leads are sold over the phone through national call center, or sent to an authorized dealer- they send you the scraps to divide up between all the local sales reps. Company appointments you receive consist of a lot of fake appointments, renters who don't qualify, etc. The reality is they pay well for self generated sales. That's all they really want from you. Because it costs them much less that way. They will promise you a ton of company appointments, but they lie. To top it off, you have to compete with ADT dealers and ADT phone sales, both of which we can't even MATCH their price offerings let alone beat it. Look elsewhere. Most well tenured reps have left and those of us still here. .. wish we weren't and are looking elsewhere.

Marketing consistently misses on appointments per rep commitment. Sales rep training process lacks structure and managers aren't disciplined enough to be able to manage the new reps as well as tenured reps. Reps and technicians work evenings/weekends but management is hard to get ahold of during these times. Commission structure for reps is behind the times. It is a straight commission role with no base so many of the reps are not experienced reps. Technicians are hourly so many "sit" on the job and milk the clock