ADT reviews

Zero salary, 100% commission, you have to not only compete with a crowded industry but also ADT authorized dealers, other outside sales reps, and inside tele-market sales reps. The Orlando office had over 25 reps....every month 3-5 would be gone and 3-5 new ones arriving.....revolving door!

Seemed to be a fair amount of tenured people I spoke with that were on final warning. With that being said company seems to manage it's reps by fear of losing their jobs. Commission structure changed while I was there and found it to be unfair. Many good reps left company because of that. One on one sessions seemed to emphasize that 1 bad call and what you could have done better than all the good calls you had. Favoritism was evident. Training was lacking and found you had to learn a lot from just trying to figure it out yourself. It seemed more emphasis was on the sale and on to the next call rather than a great customer experience. I had numerous calls where clients were passed around multiple times and I blame that on lack of training, laziness of reps and adt's emphasis on sales per hour metric which ultimately bit them in the behind. Saw much contradiction in management wanting the script to be followed but wanted rep to be conversational and that in my opinion was extremely restrictive. Ultimately I believe adt is a revolving door type company and that is a shame