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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,204 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.9

      Career opportunities

      2.8

      Culture & values

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jan 18, 2018

      Would not recommend!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Business/causal dress code is the only pro I can think of.

      Cons

      Way to much focus on metrics to the point that it causes many employees to become overwhelmed. Also, many employees aren't doing what's best for customers because of unreasonable expectations by management to meet "the numbers." Some managers turn a blind eye to how they meet the numbers so long as they're met.

      avatar
      ADT Response
      8y
      Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional success, we do recommend open communication with your direct manager.
      1.0
      Jun 14, 2017

      🦀's in a Bucket at Irving ADT

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays is ok that's about it A great place to work if you like being underappreciated A great place to work if you like getting talked bad to by ratchet co-workers

      Cons

      Childish Employees Messy Co-workers Messy Trainer's who feed into the mess of childish co-workers If you are smart and learn the company, your manager will hold you back

      avatar
      ADT Response
      9y
      We are sorry to hear about your experience but thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information related to your concern, please email Glassdoor@ADT.com with your name/location and a description of your concern. We would like to try and be of further assistance.
      3.0
      Jun 2, 2017

      Residential Sales

      Residential sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      As an outdoor sales person, your hours are mostly your own. There may be some mandatory meetings depending on your team, but for the most part you can make your own schedule. The commission percentage was pretty decent and uncapped, and the training salary was also a nice touch. You do get some company provided sales appointments. If you are not closing sales, I think they start giving you fewer leads but I'm not sure. The team I was a part of also liked to do some group sales activities where we would go to neighborhoods together. This was nice as someone who was new to sales and slightly intimidated about knocking on random doors. I got the impression that sales is kind of a revolving door of new staff, but there was still a very friendly and comfortable atmosphere. Training for sales was top notch. We spent a long weekend near headquarters in Florida. All costs were included, so I had a free flight, free hotel room at a nice hotel, lunch and dinner provided during training, and then per diem for dinner. I knew nothing about sales prior to taking this job, and felt very adequately prepared to do it after leaving the training seminars.

      Cons

      When the training salary runs out, you're completely reliant on commission so you'll need to have really mastered sales by that point. I think it lasts for 3 months or so, and it gets smaller each paycheck with the assumption that you are now making more and more in commission. The salary that you are quoted in the interview/your hiring paperwork is based on the assumption that you always meet the minimum quota for the month. The sales appointments that are set up through the company are not always the best. There were several times I would drive out only to not have any products in the portfolio of offerings that matched the customer's needs. My territory was huge, and it seemed like every appointment I got was way out in the middle of nowhere. At times it did not feel like the expenses involved in driving out to the appointments were worth the commission on the sale. At the time I was there, you also had to compete with online sales, phone sales, and authorized dealers - all of whom were typically able to offer a better deal than you.

      Viewing 70 - 72 of 5,204 Reviews
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