ADT reviews

The hours were not flexible. The position required 10hrs a day 4-day work week. Breaks 10,10 and 30. A lot of times I worked over my shift to help a customer. They were long exhausting days; I do think the training could have prepared us a bit more in slow increments. I feel like I was thrown into the deep without proper help afterwards. They expect you to swim or sink and that is why they have a high turn around. They care more about metrics then their people or customers. They may have been around for more than years however this present brand does not represent the original brand at all. They need a special department for seniors. They expect seniors to get up and down on ladders, chairs to fix their faulty equipment. Its just a lot. It is all about their money definitely not the people. It's all about the marketing then they lock the poor people into a contract. so sad.

Being yelled at b customers because battery changes aren't free. There's strict metrics to not roll trucks. But it's hard to keep that number low when you care about customer service and most of the rest do not. Others will bounce callers around the moment in home service is requested. I've had clients bounced around 5x before they got to me so they weren't even willing to troubleshoot. ADT refuses to address the issue. They say they are when brought up to management in meetings but there's always an excuse that new people are being trained so that's why or they've got a system in place to see why transfers are so high. Same song and dance for years without improvement.