Quiet firing - Solutions Advisor ADT Employee Review

2.0
May 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Used to be a good job with work life balance and with work ethic you could make a decent living

Cons

The company is clearly taking steps to make this role nearly impossible to survive, company appointments have disappeared with no replacement and no change in pay structure (commission only) experienced guys are falling off left and right and there in a panic sale like attitude towards hiring, literally anyone with a car they will hire. They don't last 2 months and the viscous cycle continues. Office morale is depressing. Company has shifted outside sales to having installers sell now. Shady practices are happening internally like equipment being installed customers don't need or are unaware of what they are being charged, information like this gets passed to management and swept under the rug. In conclusion the ship is sinking to prop up metrics to appease shareholders while the company is actually crumbling, Customers can't wait to get away from ADT

Explore other reviews about ADT

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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