Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 386 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 370 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 197 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 116 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 376 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 179 reviews)); "No training (sink or swim)" ((in 177 reviews)); "The managers have no.formal" ((in 151 reviews)); "horrible upper management." ((in 108 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,200 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,200 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Apr 1, 2021

Zero culture and backwards hr team

Manager

Recommend

CEO approval

Business Outlook

Pros

ADT is an established brand that offers a great product. But that’s about the only positive.

Cons

Working for the company is horrible. You are just a number and the leadership team doesn’t care. It is a dictatorship and if you do not want to follow the ideas of the senior leaders, then keep your mouth shut. They do not listen to the ideas of their top talent. In a recent acquisition, ADT pretended to want the talent of the company while wasting everyone’s time and resources. In the end, their Human Resources department slapped everyone in the face with poor offers and unfair titles. I would never recommend anyone work for the corporate headquarters and definitely stay away from the HR/L&D department.

1.0

Mar 24, 2021

Could not get out fast enough

Information technology

Recommend

CEO approval

Business Outlook

Pros

They are a large stable company

Cons

Poorly organized, no one knows who is doing what. This also means that no one has an eye on the big picture. They give you time lines they know you can't meet, and when you rush to try and meet the deadline it is either changed or scrapped as the last second. They do not listen to the subject matter experts. There is no partnership between departments. They don't care about employee's or their personal lives. If you need anything from HR you can't talk to anyone that can actually help. You can only talk to middle men that will open tickets on your behalf.

2.0

Mar 22, 2021

Never good enough

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Theres plenty of OT, work from home

Cons

The metrics are impossible and will get you written up if you arent meeting them. Everyone knows this but nothing is changing which is why there is a huge turn over rate for entry level agents You're tech support, billing, account management. And youre ecmxpected to have calls under 4 min average. IMPOSSIBLE. when some of the processes 20 mins. Youre micromanaged. I personally feel they dont care about their employees or their customers its always about the bottom line. No shift bid.

Viewing 61 - 63 of 5,200 Reviews

Jobs at ADT

Customer Service Dispatcher

Instructional Designer (Job ID 3020645)

Customer Service/Call Center Representative

Security Patrol Officer

Security Patrol Officer (Job ID 3018903)

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Zero culture and backwards hr team

Could not get out fast enough

Never good enough

Jobs at ADT

ADT reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at ADT

ADT reviews FAQs