Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 383 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 371 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 118 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 380 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 167 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 145 reviews)); "horrible upper management." ((in 107 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

5.0

Aug 26, 2009

ADT!!

Administrative

Recommend

CEO approval

Business Outlook

Pros

Family atmosphere!! Great benefits and company growth potential. They also pay for education which makes it easier for employees to better themselves and grow with the company.

Cons

I have to wait a year for benefits, 6 months for tuition benefits....urgh it sucks because I need the benefits now.

2.0

Jul 15, 2009

Missed opportunities.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ADT has a slowly dissolving base of 'old-guard' employees that are generally competent and good to work with. Some positions at ADT allow limited telecommuting, depending on the manager. For salaried employees, it is rare to hear of a firing. Generally people who leave ADT are either laid off or leave of their own accord.

Cons

ADT's management lacks foresight and refuses to plan beyond the next fiscal period. They consistently pass up opportunities to save themselves money in the long term by investing in their important infrastructure. Without clear vision and leadership, they often fail to complete projects and then announce them as a success nevertheless, leaving a variety of redundant technologies in place with no clear standard.

2.0

May 27, 2009

Go for the training and get out.

Residential sales

Recommend

CEO approval

Business Outlook

Pros

Training, information, training wages, free trip!

Cons

Size and management, lack of support, changes in policies. Total disorganization, favoritism. The manager spends time with some people outside of work, those people get the inside track on better leads and inside access to information not available to all sales staff. Revolving door on sales staff kills morale. If the manager isnt buddies with you, expect to work hard for free! The manager has little to no time for you if a problem arises or a question comes up but has plenty of time for solitaire on the computer. Atmosphere causes great contention between sales staff and installation/administration/and management.

Viewing 5182 - 5184 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Instructional Designer (Job ID 3020645)

Security Patrol Officer

Security Patrol Officer (Job ID 3018903)

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

ADT!!

Missed opportunities.

Go for the training and get out.

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