Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 383 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 371 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 195 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 118 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 380 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 167 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 145 reviews)); "horrible upper management." ((in 107 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

Compare reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Apr 21, 2009

Not bad, not great!

Emergency dispatch operator

Recommend

CEO approval

Business Outlook

Pros

The pay is good for what you do, the training is also quite good, and generally good people are hired. Easy to get to work, they are quite flexible with your shifts and if you need days off, and there is lots of overtime available. The benefits are excellent and full medical and dental coverage is available. Big beautiful call center here in Calgary.

Cons

Repetitive work that is quite boring at times. Very rigid "rules" of how things are to be done. Very corporate feeling, and you sometimes feel more like a number than a person.

2.0

Apr 8, 2009

ADT's Hostile Environment has to Go

Alarm technician

Recommend

CEO approval

Business Outlook

Pros

Money, maybe. Steady work also.

Cons

Hostile environment, it is almost encouraged. They have the potential to double their size.

3.0

Mar 28, 2009

Opportunity amidst agravation

Core commercial sales representative

Recommend

CEO approval

Business Outlook

Pros

You get a lot of exposure to the security industry and you can learn how a large company makes money. You have the potential of a lot of resources behind you and you have a very big name with a long history.

Cons

The organization is too big and distributed. Too many layers of management. Disorganized. Way, way too much contention between sales and installation. Installation doesn't really care what the sales person agreed with the customer .. they just figure they will do it their own way and that it will be good enough. It usually isn't. Everything is a fire becuase no one pays attention, so everything get done half-ass, and then we owe the customer so we end up doing more than we would have in the first place for less money. It's an endless cycle and not good.

Viewing 5185 - 5187 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

Security Patrol Officer

Instructional Designer (Job ID 3020645)

ADT

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Not bad, not great!

ADT's Hostile Environment has to Go

Opportunity amidst agravation

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