ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)
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Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Dec 29, 2010
Recommend
CEO approval
Business Outlook

Pros

ADT is the most experienced security company in America, only one to have gov't contracts (and is protecting Smithsonian, Ft. Knox, Pentagon, etc.), and has been selected by 450 of 500 of the Fortune 500 companies as their security company. Management is flexible and very helpful.

Cons

ADT is a lot more expensive than the competition. There are plenty of clients that recognize the quality of ADT but most people are looking at the bottom line - especially in this economy.

1.0
Dec 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Independent work environment. Compensation can be excellent.

Cons

ADT uses a cannon fodder system when it comes to outside salespeople - hire 'em cheap, stack 'em deep, and see who survives the first 90 days. If you can tolerate that environment, you can make some money down the road. But it will cost you - working 6 days/15 hours per day, grinding your car into junk, and facing a constant barrage of "motivational" insults and abuse delivered in person, by telephone, and email by your "manager" who will usually be an Roger Ramjet ex-military and/or law enforcement type. I was making decent money but left for another opportunity due to the poor treatment new sales reps receive from technicians and support personnel. To them, you are just another FNG until you've been there a year or so, and not worthy of their respect or common courtesy. Customer service and support is also not up to the standard that ADT leads the public to believe, and many of these issues are left up to the salesperson to resolve. That would be fine, except that you are paid straight commission on new business only, not to do customer service and tech support after the sale.

3.0
Dec 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Benef Paid trip to Boca Fellow Co-workers are great

Cons

Micromanagement Little to no training Compensation Disorganization Nothing else

Viewing 5143 - 5145 of 5,204 Reviews

Glassdoor has 5,653 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.