Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 387 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 376 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "Work from home life is good" ((in 125 reviews)); "Good money if you are good at upselling" ((in 119 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 182 reviews)); "No training (sink or swim)" ((in 168 reviews)); "The managers have no.formal" ((in 154 reviews)); "horrible upper management." ((in 113 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Jan 21, 2011

Decent first sales job

Residential resale representative

Recommend

CEO approval

Business Outlook

Pros

Make your own schedule, paycheck once a week, pretty good benefits. Decent entry sales position if you don't mind door knocking every day. Industry leading name.

Cons

Awful pay plan, 100% commission with charge-backs. Some technicians did not care for their sales reps. The sales reps were expected to act as technicians in some instances. The resale position becomes more like a collector than a sales job; you definitely will deal with some sketchy people. The supposed dollar amount for hitting sales goals is way off

2.0

Jan 17, 2011

Deceptive

Alarm technician

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to get bonus. Good hours , guaranteed 40 hrs whether worked or not. Good benefits.

Cons

Deceptive about upcomming changes. Represent good intentions then totally do opposite of what was represented. Lack of recognition. Keep yoou in the dark about major changes. Money hungy. Dosen't hear you out

1.0

Jan 8, 2011

Slowly but surely ADT management rating truth is coming as rating nears 0

Technician

Recommend

CEO approval

Business Outlook

Pros

Steady work if you are in a union branch and good pay if you are in a union branch. A good place to work if you had dreams of working in a business where you can be 99% sure that you are smarter than 99% of the managers

Cons

Terrible managment from the top to the bottom. If you lookup the definition of union in the dictionary you see the word ADT. They are the reason Unions exist

Viewing 5140 - 5142 of 5,204 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent first sales job

Deceptive

Slowly but surely ADT management rating truth is coming as rating nears 0

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