run away - OUTSIDE SALES ADT Employee Review

1.0
Dec 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Independent work environment. Compensation can be excellent.

Cons

ADT uses a cannon fodder system when it comes to outside salespeople - hire 'em cheap, stack 'em deep, and see who survives the first 90 days. If you can tolerate that environment, you can make some money down the road. But it will cost you - working 6 days/15 hours per day, grinding your car into junk, and facing a constant barrage of "motivational" insults and abuse delivered in person, by telephone, and email by your "manager" who will usually be an Roger Ramjet ex-military and/or law enforcement type. I was making decent money but left for another opportunity due to the poor treatment new sales reps receive from technicians and support personnel. To them, you are just another FNG until you've been there a year or so, and not worthy of their respect or common courtesy. Customer service and support is also not up to the standard that ADT leads the public to believe, and many of these issues are left up to the salesperson to resolve. That would be fine, except that you are paid straight commission on new business only, not to do customer service and tech support after the sale.

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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