Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 389 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 366 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "work from home is good" ((in 132 reviews)); "Good money if you are good at upselling" ((in 113 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 386 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 179 reviews)); "No training (sink or swim)" ((in 161 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 153 reviews)); "horrible upper management." ((in 108 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,204 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Jun 17, 2011

Mislead about income potential

Small business sales representative

Recommend

CEO approval

Business Outlook

Pros

great benefits, training how to sell video surveyllence, but no product training.

Cons

Product is greatly overpriced compared to competition Way too much micromanagement No lead generation system Poor product training Poor training at generating appointments and no system to do so

1.0

Jun 12, 2011

Not the six figure income promised. Just look in the parking lot. Not even management drives nice cars.

Core commercial sales representative

Recommend

CEO approval

Business Outlook

Pros

Name recognition, although primarily geared toward residential, creates wrong perception that all we do is residential.

Cons

Low pay. Promote sales people from Small Business to manage Commercial team, therefore they cannot help anyone with anything. IT cannot integrate all of their systems due to disparate software systems required by many acquisitions. Basically, you waste valuable time in front of a computer instead of customers. So much minutiae prevents the very sales activity management wants, thus you cannot make the money you could if we were nimble and efficient. Install management and sales management at odds constantly so it's a fight to get your jobs done without customer dissatisfaction.

2.0

Jun 9, 2011

sucks

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They have good vision and dental benefits, PTO, holiday pay, and tuition reimbursement. They also are good about giving you the days off you want as long as it's months in advance. So know your plans for the year

Cons

They have horrible performance based pay bonuses and make it harder each year to earn them. I started off getting the highest bonus on my third month working there and had little or no bonus after working there for 4 years. No advancement within unless you kiss butt no matter how good your performance is

Viewing 5113 - 5115 of 5,204 Reviews

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ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mislead about income potential

Not the six figure income promised. Just look in the parking lot. Not even management drives nice cars.

sucks

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