ADT reviews

3.0

43% would recommend to a friend

(5,209 total reviews)
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Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
4.0
Dec 29, 2011
Recommend
CEO approval
Business Outlook

Pros

I work for Corporate ADT in the Resi-Resale Dept. The bigger the city the more profit in your pocket. I have been with the company for going on 2 years now and being an hourly employee in the past then going 100% commission is a scary thing. The training pay is very pleasing and gets smaller the towards the end of training. What does remain on every weekly paycheck is the $86 car allowance; then you get reimbursed $70 monthly via check after faxing in receipts. You get paid 50% upon contractual signatures & 50% on install, unless you test the system yourself onsite, to which you receive a $50 on top of the full 100%; granted the paperwork is filled out properly and the job is not put "on-hold" for any reason. ADT Corporate doesn't go without its frustrations as do every job, I have been fortunate and am working with decent territories under a manger whom does NOT micro-manage. I can't express how delightful it is to come and go as you please regardless of how late or early. Just as long as your making numbers, logging calls and doing your job, it's a great place to work!

Cons

Now for the Cons - Chargebacks!!! - if a customer cancels service for and reason inside 6 months, half of the money you originally made is taken from you on your next check. Then there is the ancient DOS based platforms to navigate through, and yes there are multiple platforms that do not interface with each other. Our lovely billing dept has a tendency to loose monies into the abyss. Changing your password every month or so is a minor annoyance. Being stood up by customers when you have driven over an hour to meet them, in your own vehicle, on your own gas. Selling the $99 special you see on TV will net you cool $75 for your time,VS reactivating what they already have then making close to $200. Some authorized dealers, not all, can be very annoying, as they have a high turnover and tend to employ anything with a heartbeat.

2.0
Dec 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Leader in Security Business with "Brand Name Recognition". Support from local office staff. Company provides marketing support and customer service.

Cons

Cannot survive on current compensation plan. Car allowance does not even pay for the gas you use. They pay you half your commission when you write the sale and half when the system is installed. It can take weeks to get a new system installed. If the customer changes their mind before the installation is complete the sales person is "charged back". You are expected to make 60 outbound phone cold calls each day which are monitored by your manager. High turnover. I worked over one year and outlasted everyone in my office including my manager.

2.0
Dec 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Your own schedule Benefits after 30 days

Cons

It is very unfortunate that this didn't work out. I was very hopeful and can honestly say i gave it a good shot. The problem is that the "system" is drowning in old marketing and management styles. Training and support is just not there. All ADT wants is the reoccurring revenue from your circle of influence. Once they have that you are just another one of the 80% that will leave once you see what is behind the smoke and mirrors.. TIP.. DO NOT leave until you get all $ due you. Once you are off their books you will never get paid what they owe you without going through a lot of steps.

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