Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (69) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and genuinely hard" ((in 384 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 360 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 196 reviews)); "This is a great work from home opportunity." ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 113 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 376 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 180 reviews)); "No training (sink or swim)" ((in 159 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 151 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 107 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

What are the top reviewed ADT locations?

Buenos Aires , San Isidro , Boulogne , Mendoza , Neuquén , Bahía Blanca , Córdoba , Mar del Plata , Martínez , Merlo , La Plata , Olivos

ADT reviews

3.0

43% would recommend to a friend

(5,209 total reviews)

Jim DeVries

47% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jan 4, 2012

Confusion of Policy

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Pay Free time allows you to do other things Benefits Employee discounts

Cons

Alot of 'New' Ideas that go no where. No growth opportunities. Poor management communication

3.0

Jan 1, 2012

Very demanding job.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Able to gain professional experience. Gain managerial experience by managing installers and also coordinators. The daily grind helps to prioritize your day.

Cons

The constant tugging from different directions such as reports needed at a moments notice, technicians needing guidance on certain situations, and walking sales through difficult installs and help them sell to the best of their ability.

2.0

Dec 30, 2011

Disappointing

Residential resale representative

Recommend

CEO approval

Business Outlook

Pros

The boss is very nice and respectful of employees, but is too busy to train the new employees except for very little. He is always there for us when we call though. If you are new, you have to ask questions and learn the HUGE wealth of knowledge that you have to learn about all the security systems ON YOUR OWN completely! That is the worst part. Then on top of that you do not make enough to even pay your bills because of all the gas spent going to the appointments all over "tim-buck-too" to someones house that might be a creep all by yourself. Also, the little money we were making on sales just got cut virtually in half. :( The last and final thing is that when you go to an appointment you could drive as far as 2 1/2 hours away and then the customer does not want a security system, so then you wasted you time, all of your gas, and you got ZERO dollars out of the whole thing. All of this is ONLY COMMISSION! There is hardly no way for anyone to live on commission alone.....even if they are making the 50 calls a day to try and get an appointment set to sell a security system. There are great people that I work with including my boss who is nice and understanding and help the best he can....but they give him too much work for him to be able to help very much. But unfortunately just working with nice people won't pay my bills. :(

Cons

I stated everything in the above paragraph, thanks!

Viewing 5077 - 5079 of 5,209 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Dispatcher

Customer Service Representative II

Inbound Monitoring Representative

ADT

ADT reviews

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Reviews by job title

Confusion of Policy

Very demanding job.

Disappointing

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