Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 3.0 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 398 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 363 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 204 reviews)); "work from home is good" ((in 123 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 117 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 377 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 183 reviews)); "No training (sink or swim)" ((in 173 reviews)); "horrible upper management." ((in 110 reviews)); "No work life balance if you're sick you basically have to die at work or be fired." ((in 102 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,199 total reviews)

Jim DeVries

49% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.2

Compensation and benefits

3.0

Work/Life balance

2.9

Culture & values

2.9

Career opportunities

2.8

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,199 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Nov 22, 2018

Dumpster Fire

Recruiter

Recommend

CEO approval

Business Outlook

Pros

They have restrooms that you can use.

Cons

The whole thing is a con. Worst leadership I have ever seen in a recruiting department. Ran like a recruiting agency without the money. Leadership of the sales recruiting department is comical and completely unqualified. Over promise, under deliver. Complete lack of talent. Was there for close to a year and saw 30 people come and go on our team. Trying to recruit and hire commission only residential sales reps with ADT's horrible reputation is difficult as it is. Add leadership who are completely clueless and couldn't do the job themselves makes it mind numbing.

ADT Response

7y

Thank you for your honest review. Our employees are of the utmost importance to us, and we are sorry to hear your experience did not meet your initial expectations. If you would like to provide us with additional information regarding your situation, please send us an email at recruiting@adt.com with your name/location and problem description. Thank you.

1.0

Jan 24, 2018

100% commission, HUGE territory, Office Politics Residential SALES position

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

modest paid training stipend allowance

Cons

100% commission, ... mostly ALL evenings and weekends -- lucky if not 7 days/ week -- always worrying about 'the Hustle' HUGE territory, (i put 95kms on SUV in 9 mos!! + $4000 407 bills every half year just to save time -- because Time was Money!) Office Politics -- if you do not bring in 'Self-generated contracts' on order of 8-10 per month then you are LOCKED out of getting company leads... which you are PROMISED in job interviewing etc..... and unless you are willing to bank YEARS to build up your clientele base to weather this -- OR go door-knocking MANY hours every day (which they are now on the News about BANNING Door-to-door sales of ANY KIND!!!!) Slooooooooow to Respond to competitive Marketplace -- Did NOT react to outside HUGE competitive factors, like a MAJOR New competitor player entering Consumer Marketk Sloooooooow, Archaic AS 400 computer system for Quoting... and 'time is $$' to a 100% commission salesperson!!! Management bickers with each other ... and it's HIGH PRESSURE all the time. Offers Benefits -- 70/30 mix and it's expensive to pay in to. Car allowance was less than $100/ month ... for EVERYTHING... car lease, maintenance, repairs, gas, etc... The month i had to PAY to go to work is when I gave my notice!!! Average cost $800/ month in gas + $500/ mo 407 charges + Repairs and I didn't even have a car payment to worry about!!!

2.0

Apr 5, 2017

Sales Representative

Sales repreenative

Recommend

CEO approval

Business Outlook

Pros

Good Branding and well known in the industry. Helps to sell.

Cons

The entire Leadership team recently promoted proved those of us that are women need to move on. I joined the company to grow my career. I am currently pursuing opportunities with companies that promote diversity candidates that do a good job.

ADT Response

9y

We’re very sorry to hear about your experience. At ADT, we’re an equal opportunity employer and we pride ourselves on creating opportunities for all employees regardless of age, race, religion, gender, sexual orientation, disability or veteran status. We strive to provide our employees with a comfortable environment where no one feels they are treated unfairly.

Viewing 40 - 42 of 5,199 Reviews

Jobs at ADT

Customer Service Dispatcher

Customer Service/Call Center Representative

Security Patrol Officer

Security Patrol Officer

Security Patrol Officer (Job ID 3018903)

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dumpster Fire

100% commission, HUGE territory, Office Politics Residential SALES position

Sales Representative

Jobs at ADT

ADT reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ADT reviews FAQs

Jobs at ADT