New York Life interview questions

I was contacted by a recruiter with regards of a job opening for Customer Support position, she submitted my application to NYL. The next day I received a call from the NYL partner. We talked about what I am looking for and he emailed me the 2 test (one for the ability to communicate with customers via telephone and chat; the other - a personality test) that I needed to pass. The next week we agreed on a face to face interview, very beautiful building, very professional. Then I watched a presentation about the company history and the sales process. It took an hour to cover all the information, very helpful and informative. That was when I understood that the opening was for an insurance sales agent and not the position that I initially had in mind. Eventually I said that I need time to think about the offer, as it wasn't really what I was looking for. Still thinking.