Is it hard to get hired as a Customer Service Representative at Lumen?

Customer Service Representative applicants have rated the interview process at Lumen with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.

Where can I find Lumen interview experiences by job title?

Software Engineer (279) ; Senior Software Engineer (153) ; Account Manager (148) ; Manager (102) ; Network Technician (86) ; Customer Service Representative (85) ; Project Manager (85) ; Network Engineer (84) ; Account Director (69) ; Sales (62) ; Director (60) ; Software Developer (58) ; Engineer (54) ; Broadband Technician (51) ; Sales Engineer (49)

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Lumen

Lumen Customer Service Representative interview questions

Updated Feb 23, 2026

based on 46 ratings

Difficulty

Average

Experience

Very positive

How others got an interview

73%
Applied online
Applied online
13%
In Person
In Person
8%
Employee Referral
Employee Referral
5%
Staffing Agency
Staffing Agency
3%
Other
Other

Interview search

46 interviews

Account Manager Interview

Jun 6, 2018

Anonymous employee

Accepted offer

Negative experience

Difficult interview

Application

I applied through an employee referral. I interviewed at Lumen (Denver, CO) in Jan 2017

Interview

Long and tedious. They don't tell you about any of the job pitfalls. You'll get hired as a "sitting duck" awaiting the firing squad. They make you aware of the expensive parking situation in downtown area $250 a month to park your car. They do offer a bus pass for $99 per month.

Interview questions [1]

Question 1

How will you contribute to the position

Answer question

Customer Service Representative Interview

Apr 14, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through other source. The process took 2 weeks. I interviewed at Lumen (Saint Joseph, MO) in Apr 2018

Interview

I applied within. Took about two weeks to get hired. Was painless. Had two interviews and then got an offer. This was for a virtual Care/Sales position. I was already working for CenturyLink at the time.

Interview questions [1]

Question 1

Name a time when you had an upset customer. How did you handle the situation, what did you do, and what was the outcome?

1 Answer

Account Manager Interview

Mar 21, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 1 week. I interviewed at Lumen in Mar 2018

Interview

First round was a 15-20 minute phone screening with a recruiter. Second/final round was an hour long Blue Jeans virtual interview with three hiring managers. Got my offer within one business day (interviewed on a Friday and got the news on Monday).

Interview questions [6]

Question 1

What are your strengths?

1 Answer

Question 2

What are your weaknesses?

1 Answer

Question 3

How do you organize yourself and prioritize tasks in a fast paced environment?

1 Answer

Question 4

When was a time where you went above and beyond to help a customer?

1 Answer

Question 5

When was a time you felt with an extremely stressful situation and how did you handle it?

1 Answer

Question 6

What is your passion outside of work? Then goes over phone exercise sealing with passion. After phone exercise is done, asks what you think went well and how you can improve.

1 Answer

Viewing 21 - 25 of 46 Interviews

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Account Manager Interview

Jun 6, 2018

Anonymous employee

Accepted offer

Negative experience

Difficult interview

Application

I applied through an employee referral. I interviewed at Lumen (Denver, CO) in Jan 2017

Interview

Interview questions [1]

Question 1

How will you contribute to the position

Answer question

Customer Service Representative Interview

Apr 14, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through other source. The process took 2 weeks. I interviewed at Lumen (Saint Joseph, MO) in Apr 2018

Interview

Interview questions [1]

Question 1

Name a time when you had an upset customer. How did you handle the situation, what did you do, and what was the outcome?

1 Answer

Account Manager Interview

Mar 21, 2018

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 1 week. I interviewed at Lumen in Mar 2018

Interview

Interview questions [6]

Question 1

What are your strengths?

1 Answer

Question 2

What are your weaknesses?

1 Answer

Question 3

How do you organize yourself and prioritize tasks in a fast paced environment?

1 Answer

Question 4

When was a time where you went above and beyond to help a customer?

1 Answer

Question 5

When was a time you felt with an extremely stressful situation and how did you handle it?

1 Answer

Question 6

What is your passion outside of work? Then goes over phone exercise sealing with passion. After phone exercise is done, asks what you think went well and how you can improve.

1 Answer

Lumen

Lumen Customer Service Representative interview questions

Average

Very positive

How others got an interview

Interview search

Account Manager Interview

Customer Service Representative Interview

Account Manager Interview

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Jobs at Lumen

Lumen interviews FAQs

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