Lumen Customer Service Representative interview questions
Updated Feb 23, 2026
based on 46 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
73%
Applied online
Applied online
13%
In Person
In Person
8%
Employee Referral
Employee Referral
5%
Staffing Agency
Staffing Agency
3%
Other
Other
Interview search
46 interviews
Viewing 11 - 15 of 46 Interviews
Lumen interviews FAQs
Customer Service Representative applicants have rated the interview process at Lumen with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
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I applied online. I interviewed at Lumen (Memphis, TN) in Mar 2022
Interview
The interview process was easy. First you have to make a video answering some questions. They are the STAR style interview questions. After that, the interview was a panel of 3 managers. The hiring manager was not really honest about the reason the previous person left the position. I feel like I was mislead.
Interview questions [1]
Question 1
Tell about a time I had to do something to help a customer that wasn't best for the company. Tell about a time you went above and beyond and were rewarded for it.
I applied online. The process took 1 day. I interviewed at Lumen in Apr 2022
Interview
I had the virtual pre-recorded interview yesterday. It was different, but very easy to navigate. The questions are pre-recorded and you have two opportunities to record your response. At the end of the 6 questions, you play two "games" on how well you can memorize certain sequences.
Interview questions [1]
Question 1
Name a time you were given a month or more to prepare for an important presentation. How did you prepare, and what was the outcome?
I applied online. The process took 4 weeks. I interviewed at Lumen (Boise, ID) in Mar 2019
Interview
Asked very complex problem solving scenarios. Was a lot harder than I anticipated. They gave a lot of different scripted scenarios that they would like you to respond to on the fly.
Interview questions [1]
Question 1
If a customer was upset and ready to quit our service due to a company mistake, what steps would you take to resolve their issue and retain their business.