Lumen Customer Service Representative interview questions
Updated Feb 23, 2026
based on 46 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
73%
Applied online
Applied online
13%
In Person
In Person
8%
Employee Referral
Employee Referral
5%
Staffing Agency
Staffing Agency
3%
Other
Other
Interview search
46 interviews
Viewing 6 - 10 of 46 Interviews
Lumen interviews FAQs
Customer Service Representative applicants have rated the interview process at Lumen with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 75% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
Recruiter transferred to hiring manager and team lead. Asked questions about telecom experience and knowledge of product set. Asked about expectations and sales acumen such as cold calling and email campaigns.
Interview questions [1]
Question 1
Tell me about our most recent products such as Network As A Service
I applied online. I interviewed at Lumen in Oct 2023
Interview
Hirevue interview. Pretty simple and quick questions. Enough time was allotted and was able to try two times for each question asked. Gave me time to think about how to answer and re-record if needed.
Interview questions [1]
Question 1
How did I handle a difficult situation with a customer
I applied online. The process took 4 weeks. I interviewed at Lumen (Michigan Center, MI) in Aug 2023
Interview
Pretty much you go through a video interview. If you make it then you go to a panel interview with about 7 different people. Probably worse experience I ever went through. Have friend that works their and she admit that HR and hiring process is very toxic.
Interview questions [1]
Question 1
Name a time where you had to deal with bad customer? Simple questions.