Air Canada interview questions

Phone and Face to Face Interview - Why do you want to work for AC? - What do you know about the post that you are applying for? - Can you give me an example of a time you helped a co-worker? you had to deal with a difficult customer and what did you do? you gave an extraordinary customer service? your manager told you to do a task differently? - How do you handle stress? - Can you give me an example of an activity that proves your organization skills? - If you have a deadline that you can't meet what do you do? - How do you handle your time? - What achievement are you the most proud of? Role Play (only at the face to face interview and the situation can differ) I'm a customer and her husband don't know about the luggage regulation and they have 3 luggages. There is a long line, they are in a hurry and they are loyal customers. How do you explain to them that they have to pay the fees for their 3rd luggage?

Questions related to customer service Role-play as an agent and unhappy customers