ZoomInfo reviews

3.8

73% would recommend to a friend

(2,189 total reviews)
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Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,189 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
May 16, 2017

Customer Success

Recommend
CEO approval
Business Outlook

Pros

The pay is and bonus structure is fair.

Cons

If you have kids, or a life outside of work this is not the job for you. Benefit package is mediocre at best and PTO/working from home is not nearly up to the standards of other high tech companies.

2.0
Jan 12, 2015
Recommend
CEO approval
Business Outlook

Pros

I liked that my hours were 7AM to 3PM. Nice to get out early. The environment is lax and there is no overbearing dress code. The company is moving to a new building in downtown Vancouver, which I think will be an improvement. I got along well with my coworkers and immediate supervisors.

Cons

As a young person coming out of college, I took this as my first job. I was told from the start that there would be opportunities to grow and move within the company. I worked my butt off and performed extremely well, but came to find out that there was, in fact, no opportunity for me to move beyond my starting point. I felt like my ambition was seen as a negative by upper management. I think that they prefer employees are content to stay in low level, low-paying positions. Please know coming in that if you take a research analyst job, it will be boring. You will be doing a small set of computer tasks all day, every day. There really aren't added responsibilities to be had. You will earn $11.50 per hour and receive 7 days paid time off for your first year (provided that you start early in the year), which includes sick days. Job security is always going to be an issue here, it seems, as my layoff was one of many, and I have heard that there have been previous waves of layoffs like it.

1.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Still some truly good people left.

Cons

Mismanagement and micromanagement, toxic politics, inept leadership. This company holds itself up as a leader in the go-to-market space, but just take a look at the financial results to see the truth. Constant whiplash on strategy, tactics, market segments, product offerings, you name it. Senior leadership is full of yes men, friends, and relatives who have no clue what they're doing. They usually get a year to screw things up before someone notices, and then the job cuts start flowing to make up for their mistakes. We've had a half-dozen CMOs just since the IPO in 2020. Executive leaders used to kind of lay low on the public side because it was such a bad look while the the stock price was tanking. Now they're just spending their time building their personal brands, talking a lot about AI, and cutting costs. Working at ZoomInfo means being buried by emergency requests and conflicting demands from politics-obsessed leadership who are just running on pure fear and self-promotion. A lot of people say it's the most toxic culture they've ever been a part of.

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ZoomInfo Response
4w
We’re sorry to hear your experience has felt misaligned with what you expected. While stock price alone is not the full picture of ZoomInfo’s health as a company, we recognize that periods of change can create uncertainty. We are continuing to innovate at a rapid pace, and as a $1.2 billion company we remain focused on the future and the opportunities ahead. Leadership evolution is also a normal part of this industry as business needs change. We feel strongly in our leadership team and its ability to guide the company forward, while also taking feedback like yours seriously as we work to continually improve transparency, accountability, and the employee experience. – Dennis Sevilla, ZoomInfo CMO
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Glassdoor has 2,237 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.