ZoomInfo reviews

3.8

73% would recommend to a friend

(2,183 total reviews)
avatar

Henry Schuck

78% approve of CEO

65% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Feb 8, 2021

Very Disorganized

Recommend
CEO approval
Business Outlook

Pros

The product is great. The company is growing quite rapidly.

Cons

It is incredibly disorganized. The communication between departments is non existent. I want to like it here, but the culture is toxic. They heavily micromanage. It's disappointing to me because I wanted this job to work out, and they will continue to grow despite themselves.

avatar
ZoomInfo Response
5y
Building ZoomInfo into a world class organization will mean having to support an increase in customers, an increase in employees, and an increase in projects. We are looking for people who can adopt that passion to help us build and develop essential structures that we can use to decrease gaps where needed. We do understand that the work it will take to accomplish these structures will require skill sets that not everyone will possess. The work won’t be for everyone. -Nir, Chief Technology Officer
2.0
Apr 25, 2019
Recommend
CEO approval
Business Outlook

Pros

It’s a brand new office — free snacks and cold brew; there’s a gym with showers, Pilates and a HIIT class a couple times a week; “wellness” and mother’s rooms and TONS of conference/collaboration rooms. The facilities is beautiful and easy to get to off I-95. I never had trouble getting to the old office, or the current office. They’re flexible about working from home — there are people who work completely remotely, people that work 2-3 days at home, and people that work solely in the office. This mostly depends on your manager, but the completely is relaxed about it as a whole. They also are flexible about when you’re in the office. Again, depends on your manager but I’ve seen people come in at 10/11am and as long as they work 8 hours a day, they’re fine. The people here are fantastic. I’ve made some long last friendships here, and genuinely enjoy almost everyone I work with.

Cons

Benefits changing — we got an awesome 401K match in January (when executives were privately working on the acquisition) and then had it quickly downgraded when we were acquired. If you had stock in the company, you got what was already vested and then the rest would be paid out over the course of the next 2 years. I’m not sure if that’s standard, but it definitely makes people feel like they HAVE to stay which definitely lowers morale. Everything seems to be focused on going public next year, which is great because more things are getting done by the book and being documented well but there’s just change after change after change, with not a lot of directive. There’s a lot of animosity between each department. Sales doesn’t like finance. Finance doesn’t like engineering. Marketing doesn’t like anyone. We’re one company. We’re all here for the same reason, we all have the same goal. That leads to communication — there is none. No one has any idea what’s going on. It’s not just interdepartmental, NO ONE has any idea what’s going on, until after the fact. Managers (in all departments) need to do a better job of addressing changes and concerns, before and as they happen.

2.0
Feb 1, 2018
Recommend
CEO approval
Business Outlook

Pros

- Good place to start your career and make a name for yourself. DO has grown tremendously in a short period of time, but is still small enough that with hard work, you can advance much more quickly than at a larger company. - Solid product that you can support and sell with genuine confidence and pride. - Successful company with a proven foundation and likely positive future. - Organized and process-driven; lots of good sales enablement tools

Cons

- PTO and other benefits are not competitive with industry standards, including among other non-Silicon Valley backed startups. - Sales leadership is often unprofessional, even to clients. Speaking to a client who was unhappy with their current agreement following the RainKing acquisition, a manager used profanity and said "too bad, should have gone with us to begin with" (paraphrasing and not including the original language). That type of attitude/behavior wasn't an isolated incident. - The cronyism among upper management seems borderline incestuous and is pretty weird if you're on the outside looking in. If you overlap the org chart, Henry's family tree, and Henry's top 8 MySpace friends from college, it would look like a classic Venn diagram. - Work/life balance is poor, but it goes beyond that (see above) since it seems you have to not only work long hours to get ahead (normal in sales), but spend a lot of time outside of work with co-workers. Would upper management feel differently about this if they weren't working with their closest friends and family members? - Totally medieval WFH policies. - Much of the research team seems unhappy and resentful of other departments. - Definitely not the only company to do this, but the overly positive Glassdoor reviews always ring false.

Viewing 97 - 99 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.