Solid business with some weird culture but hey, maybe that's your thing. - Anonymous employee ZoomInfo Employee Review

2.0
Feb 1, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good place to start your career and make a name for yourself. DO has grown tremendously in a short period of time, but is still small enough that with hard work, you can advance much more quickly than at a larger company. - Solid product that you can support and sell with genuine confidence and pride. - Successful company with a proven foundation and likely positive future. - Organized and process-driven; lots of good sales enablement tools

Cons

- PTO and other benefits are not competitive with industry standards, including among other non-Silicon Valley backed startups. - Sales leadership is often unprofessional, even to clients. Speaking to a client who was unhappy with their current agreement following the RainKing acquisition, a manager used profanity and said "too bad, should have gone with us to begin with" (paraphrasing and not including the original language). That type of attitude/behavior wasn't an isolated incident. - The cronyism among upper management seems borderline incestuous and is pretty weird if you're on the outside looking in. If you overlap the org chart, Henry's family tree, and Henry's top 8 MySpace friends from college, it would look like a classic Venn diagram. - Work/life balance is poor, but it goes beyond that (see above) since it seems you have to not only work long hours to get ahead (normal in sales), but spend a lot of time outside of work with co-workers. Would upper management feel differently about this if they weren't working with their closest friends and family members? - Totally medieval WFH policies. - Much of the research team seems unhappy and resentful of other departments. - Definitely not the only company to do this, but the overly positive Glassdoor reviews always ring false.

Explore other reviews about ZoomInfo

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ZoomInfo has an incredible company culture that truly stands out-- even working remotely, you feel connected and part of something bigger. The company has a strong focus on being a leader in its space and is constantly innovating, which keeps the work exciting and meaningful. There is a genuine willingness to let ideas and concepts flourish, and employees are empowered to contribute in real ways. I am coming up on four years here, which speaks for itself-- this is a place where you can grow, get promoted quickly, and build a real career. The development resources are outstanding, including McKinsey Leadership programs, internal leadership courses, and LinkedIn Learning. Managers are supportive and invested in your success which makes showing up to work exciting

Cons

At times, communication between departments can be a challenge at the individual contributor level, which can make cross-functional collaboration feel a bit siloed. Additionally, there is still work to be done around diversity in leadership-- increasing representation of people of color and women in leadership roles would make an already great culture even stronger.

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ZoomInfo Response
1w
Thank you for sharing such thoughtful feedback. We’ve worked hard to build a culture where innovation, development, and support are part of the everyday experience, so it’s incredibly meaningful to hear that reflected in your time at ZoomInfo. We’re especially glad to hear that you’ve felt empowered to contribute, grow your career, and take advantage of the learning and leadership development opportunities available here. Your perspective on cross-functional collaboration and leadership representation is also deeply appreciated. Feedback like yours helps us continue improving the employee experience and strengthening our culture. Thank you for your contributions over the past four years and for being an important part of the ZoomInfo team. – Jennifer Creticos, ZoomInfo Chief Business Officer
4.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management in the CS org. Very little micromanagement, and lets you do your job as you see fit. Promotes work life balance and tend to be real people. Collaborative teams, usually willing to help each other out wherever needed. Good room for growth if you are performing well and are vocal about wanting to move up.

Cons

Salary could be higher for the market, and for how many products you are expected to work with and specialize in. Communication from marketing and leadership directly to clients could be more effectively communicated to the client facing roles prior to reaching the client.

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ZoomInfo Response
2d
Thank you for sharing your experience in the CS organization and for all you've done for ZoomInfo. I'm proud of the culture of collaboration and support that we've worked hard to build, so it's wonderful to hear that it's paying off for you. I believe that people do their best work when they're empowered; and that means autonomy, flexibility and freedom to get creative. That's how we innovate. I appreciate your candid feedback on cross-functional communication and product complexity. Platform simplification is an important near term goal for the whole company, and we're investing to move in the right direction. Thank you again for your feedback. It's helping us continue improving how we support our teams and equip client-facing employees for success. – Whitney Littman, ZoomInfo VP of Customer Success
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