ZoomInfo reviews

3.8

74% would recommend to a friend

(2,183 total reviews)
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Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,183 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Nov 3, 2021
Recommend
CEO approval
Business Outlook

Pros

- Up-to-date tech stack and ability to gain experience with many different platform/tools/ languages. - Core engineering team has many talented people who are ready to help. - Dynamic development

Cons

- Work/life balance doesn't exist. You start the day on Israeli time and finish deployment in the evening on Pacific time. - Engineering team is not valued – don’t expect positive feedback from management. - Management routinely sets unrealistic deadlines and changes priorities. As a result, new features are rushed into production without proper design, code reviews, coordination between teams or testing. In the next development cycle engineers spend a lot of time on fixing bugs introduced in the previous cycle and fall further behind on the next tasks. - Compensation for long-time employees is significantly below market rate – annual raises are ridiculous. C-suite is trying to save every penny on employees’ salaries. For example, 2021-year inflation adjustment raise was announced in March… to be paid as part of next year’s January bonus! - Career growth in Waltham is near zero. A perfectly competent developer may wait 5 – 6 years for promotion engineer III to senior engineer. Often the promotion comes without salary increase. - Three quarters of recent hires in Engineering are on H-1B visas most from the same country. This is the situation not just with individual contributors, but on many levels of management too. This allows the company to keep high retention rate while keeping salaries low, setting harsh deadlines, and working people to exhaustion. Diversity is on the decline. - HR is occupied by getting various awards like the ‘best company to work for …’ and has no interest in retaining talent or making ZI a good place to work.

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ZoomInfo Response
4y
Thanks for sharing your thoughts with us. I appreciate the kind words about our talented team. You’re quite right – they are second-to-none. It’s never fun for me to read negative reviews about the organization that I lead, but there are several points in here that I’d like to respond to that I think may be misunderstandings. – Starting the day on Israel time and ending on Pacific time would mean working from 1 AM EST to 8 PM EST. I assume this was an exaggeration; however, if this is your reality, please speak to me or your manager as soon as possible because this should definitely not be happening. – Our CEO can frequently be heard to say that no part of ZoomInfo can run without the whole. We are all connected. Without engineering, there is nothing to sell, and our Executive Leadership team values our contributions very highly. – Compensation for engineers, on average, is above market rate. We regularly audit our compensation to ensure parity and competitiveness. – We take many factors into consideration when we give promotions. However, it’s worth pointing out that as a culture of excellence, we don’t necessarily give automatic promotions for “perfectly competent.” We promote outstanding employees. And we’re fortunate to have so many talented engineers – one in every six of our engineers were promoted last year compared to the industry average of one in ten. – Regarding our hiring of non-U.S. citizens: First, we want the best talent, period. Some of this talent comes from engineers on work visas, but it’s definitely not as high as three-quarters of hires! Secondly, I have always been passionate about diversity, equity, and inclusion across all the companies I have worked at, including ZoomInfo. I spoke about this at the last engineering all hands meeting, where we discussed where we are currently and where we want to be. I’m proud to be part of a team that has folks from all over the world, who bring in a wealth of cultures, experiences, ideas, and innovation to the workplace. It’s troubling to me to hear that you’re not happy in your role at ZoomInfo. I want every member of the engineering organization to be able to grow professionally and find satisfaction in their work. I would welcome an open dialogue on your concerns so we can try to address them. I am, as you may already know, fairly quick to respond on Slack or to a Zoom invite. Please reach out to me, or your manager, at any time. – Madhav Nair, ZoomInfo SVP of Engineering
1.0
Jun 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Nothing!!!! All negative experience! Being micromanaged, being treated like a kid NOT as a ADULT!

Cons

Managers are mostly new to their position ( as I was told by HR). Upper Management pretends they care for employees, but they don’t. Managers here treat you as a kid NOT AS AN ADULT! Being micromanaged every day especially when you are working remotely. The people that train new hires are rude, they expect you to learn all these things right away. They do not teach you, they want you to know the answer. If you ask them, they will say that - they will not give you the answer! Really??????? When you need guidance because you are in training. A lot to say about this company..... But, I guess, that's why they always hire people because employees are not happy on how they are treated. Being micromanaged sucks!!!!!! Hire Competent managers and trainers!!!!!!!!!

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ZoomInfo Response
4y
Thank you for taking the time to leave feedback. We’re sorry to hear that you did not have a positive experience at ZoomInfo. Regarding your feedback on management, it is unfortunate that you had such a negative experience. It is not characteristic of our hiring process, as we seek out high caliber management. With that being said, we do believe in continuous growth and improvement and launched a robust training program for managers to ensure our teams are growing and happy. Thank you again for your candor and we wish you success in your next career move. - The ZoomInfo Employee Experience Team
2.0
Mar 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Product has good features, some strong sales leaders, lots of inbound leads

Cons

- Too many sales reps with no structure or territory. Everything is round robin and you only get quality leads if you have an "in" with the SDR team - Pricing is about 5x of most competitors - Data quality varies greatly, making hard to sell a solution that you know has flaws - Management churns through about 10% of sales reps every quarter. I closed over $1m in ARR, coming in at 97% quota attainment and was put on a PIP for "lack of performance". Meanwhile reps who closed $500k are still employed. - If you weren't hired pre-aquisition of DiscoverOrg and ZoomInfo, you have no job stability. Out of my class of 10 new hires, I was the last to remain employed after only 1 year - Very low commission rates (lowest I've ever seen in sofware sales) - Commissions paid on cash collected, so you may have to wait over 6 months to get your commission on a sale. If someone doesn't pay, the sales rep turns into a bill collector - No visibility in commission calculations - At the end of the day you are just another number out of hundreds of reps - Shady agreements with high annual uplifts and automatic renewals that lock in customers against their wishes

Viewing 82 - 84 of 2,183 Reviews

Glassdoor has 2,231 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.