ZoomInfo reviews

3.8

74% would recommend to a friend

(2,173 total reviews)
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Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Aug 4, 2023
Recommend
CEO approval
Business Outlook

Pros

If you like hustle culture, this may be the place for you. There are some really great people to work with here. They are in the business of selling sales, so on a macro scale I’m sure they’ll continue to do fine. Benefits and add-ons offer, like LinkedIn Learning, are pretty good overall (if you have the time to utilize them).

Cons

If you desire flexibility or work/life balance, this isn’t the place for you. - The CEO is inflexible with a “my way or the highway” mentality and constantly pushes the hustle-culture down everyone’s throats. - If things don’t go well for the company on quarterly/annual goals, be prepared to be berated by him in an all-staff meeting. I’ll grant that it isn’t directed at a specific person, but it still feels very personal when everyone is being yelled at in a public forum. - If you disagree with this policies or beliefs you may be openly mocked for them, such as a recent case of being told that you can “speak to your manager about your plan to exit the business” if you don’t like the RTO mandate. Other general complaints: - Lower level management styles vary wildly. Some of them micro manage while others can’t be bothered to keep you updated on deadlines and new/upcoming requirements you’ll be held to. - They call it “fast-paced” but this means you should be prepared for policy and requirement changes to happen at any time with very little-to no-notice given - Many positions feel like they want you to burn out, trying to cram as many customer and meetings calls into your day as possible. Good luck having any time between to use the restroom or get a drink of water!

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ZoomInfo Response
2y
Thanks for popping on Glassdoor to leave us a comment about your experience at ZI. It’s true that our culture is fast-paced and yes it’s demanding but we are making great strides in our learning and developing offerings to ensure you thrive and can find a great work-life balance. And as you heard Henry mention during the All Hands meeting, there are great benefits to reap when you are present in the office! You might not even realize how much you’re learning from listening to how your manager deals with a conflict or hearing how a more seasoned seller pitches a new customer. You might also pick up on useful details on a project or spot a chance to share input while you’re filling your water bottle, or microwaving your lunch. The message was not mocking in nature, rather it was to help explain that our hybrid model was designed to build relationships, drive collaboration and maintain culture. It was a true passion for our culture to see us all thrive together!
1.0
Aug 8, 2023

CEO mocks employees

Recommend
CEO approval
Business Outlook

Pros

Good product. User experience etc very good.

Cons

Where to start... this place is a mess. If you were a recruiter, you could message the staff with any opportunity and get a 90 percent response rate. Everyone wants out. Culture is abysmal, and it will literally ruin your life. Last week with CEO meeting after brutal earnings, CEO got on and blamed everyone in the company for the miss, especially the AMs, and insulted everyone and mocked them and said if they didn't fully return to office they'll get fired, and every "bad company " they go to instead will run out of cash in 6 months ( which is funny because that's where majority of his market is, and where wall street ripped him for struggling to get renewals from). Also there's daily commit meetings, multiple times/day where the leadership is harassing you endlessly on every singles thing you're doing, looking at blocks on your calendar, and forcing you to remove them. If you want to see how bad micromanagement can get, this is the place to join. Also some of the newly joined directors are the worst sales people on the planet. Laughably bad. The learning opportunity as a result is negligible. Shame on you Zoominfo. This used to be a great place to work.

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ZoomInfo Response
2y
We appreciate the time you took to leave a review about your experience at ZI. And as you heard Henry mention during the All Hands meeting, there are great benefits to reap when you are present in the office! You might not even realize how much you’re learning from listening to how your manager deals with a conflict or hearing how a more seasoned seller pitches a new customer. You might also pick up on useful details on a project or spot a chance to share input while you’re filling your water bottle, or microwaving your lunch. The message was not mocking in nature, rather it was to help explain that our hybrid model was designed to build relationships, drive collaboration and maintain culture. It was a true passion for our culture to see us all thrive together! And to clarify our training, we offer targeted learning programs for our managers to continue to grow their skills in giving feedback and coaching. For example, our Management Accelerator program focuses on the essential management skills that all people leaders at ZoomInfo are expected to master. And our Manager Success Labs enable our managers to practice their skills through role plays and guided exercises, to enable them to tackle real-world managerial challenges. If you have additional feedback you like to share to help us improve, please reach out to your HRBP. Thank you!
1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

OT Hours are paid, great product, well known company

Cons

Everything else. This is a very boiler room like "work over everything" company. I will find myself constantly working until 7/8 PM to stay in pace with my peers, who are also working those hours. Management regularly has said we can make calls while making dinner or during night hours. If you have any life outside of work at all be prepared to throw it away once you start here. Hustle culture is embedded into your brain from the second you start, and anyone who wants to work normal hours will be ridiculed and way behind. The quotas are unrealistic, and nobody seems to talk about it. 10% of my team hit quota last month (I was part of this 10%, so not a disgruntled employee) and the management will just throw wolf of wall street quotes at you and say you "gotta want it"...99% of this job is out of your control plain and simple. We need to stop pretending like the completes you get every month aren't purely luck based on the leads you're given, which by the way there are favorites who get handed leads because management is buddy buddy with them. Meetings every day with no value, we all have access to a dashboard we don't need daily recaps. The sad part is this company has the potential to be great but they rely on stressed sales people with no life outside of work to sell their product because that's the culture they built.

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ZoomInfo Response
2y
Thank you for taking the time to leave your review and feedback, it is truly valued. As you know, our SDR team is critical to the sales cycle and we appreciate everything you do to make us successful. As for the mass hiring class every month, we are still growing so those openings are driven primarily by new positions and openings due to promotions. We believe in promoting from within and nobody is promoted more than our SDRs. As you're aware, we are going through a reorg in our sales department, which is very exciting. Thank you again for your feedback.
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Glassdoor has 2,221 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.