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      ZoomInfo

      Engaged Employer

      ZoomInfo reviews

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      3.8

      74% would recommend to a friend

      (2,173 total reviews)
      avatar

      Henry Schuck

      79% approve of CEO

      67% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Work/Life balance

      3.6

      Senior management

      ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Sep 23, 2021

      Revenue at any cost

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      ZoomInfo is clearly going places. With the recent Insent, Chorus, Everstring, and Clickagy acquisitions there is no doubt ZI will continue to thrive financially. The earnings opportunities are real, for the right people. Pretty fun for the first year or two.

      Cons

      You are a number here, nothing more. This is a company that focuses on doing/saying anything to get the sale. Witnessed first hand celebrated tactics that a large % of people would find outright despicable. The this is very much a “well I got them to sign, let the AM/CSM deal with them now” type of place. Again many people may view this as a pro though. Mgmnt celebrating the fact someone closed a deal on their honeymoon or a day after their first child was born, and then using that as a “challenge/measuring stick” to everyone else tells you everything you need to know about the culture. The ironic part is they know this, they don’t care, it’s your typical SaaS meat grinder. Some people may consider this a pro again. (Insert rocket ship emoji, LFG, WYSIM...and every other bs sales slogan you can think of). If moral integrity is not a priority and you just want to make money, you will.

      avatar
      ZoomInfo Response
      4y
      I appreciate you taking a moment to leave your honest feedback. I’m disappointed to hear that you’re unhappy at ZoomInfo, especially since it seems like you have been with us for several years. I wanted to respond to this review to clarify what I see as an important distinction. You’re right, we are a sales-focused culture and you bet we will celebrate a hard-won deal. But, when we tell stories like the ones you mentioned, we’re celebrating tenacity, creativity, and a no-quit attitude. I don’t expect my AE’s to interrupt their honeymoons, other important events, or hard-earned vacation to close a deal, but I do expect passion and grit. So when a salesperson has that in spades, we will always applaud them – because they’re human beings worth remembering and recognizing – never just a number. No one at ZoomInfo is just a number to me. I’d like to help in whatever way I can to make sure you don’t feel this way anymore. Having said that, I can’t address what I don’t know about. If you don’t feel comfortable bringing your concerns to me directly, please speak with your supervisor or anyone in the New Sales leadership team. We want to make this right. – Steven Bryerton, ZoomInfo SVP of Sales
      1.0
      May 5, 2020

      Good Product, Terrible Work Enviroment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The platform and product marketing are strong -There are many smart, kind people working here on the individual contributor level

      Cons

      The biggest problem with the company is the management. There is a review on this page called "Stay far, far away". Read it. This person describes every issue with ZoomInfo in more eloquent detail than I can provide. Notice that it is one of the only reviews without a management response and is marked as helpful more than any other post. This is because everything in the review is verifiably true, and all current and former employees know it. Only choose to work here if you are desperate.

      avatar
      ZoomInfo Response
      6y
      Thank you for the positive feedback on our product and our employees. As for your working experience, it is unfortunate you felt this way, but we can assure all current and former employees that we always take feedback seriously and constantly work towards providing an exceptional working experience. We wish you well in your future endeavors.
      1.0
      May 8, 2020

      True Colors

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with the company for about 4 years as a happy, very successful employee. Like any company, there have been bumps in the road but the positives outweighed any of the negatives. The product is best in class, people are wonderful, and the opportunity ahead made the grind worthwhile.

      Cons

      All of this changed with COVID-19. ZoomInfo's true colors came through and no matter who you are at the company, how well you've done, or what you may be dealing with on a personal levels... does not matter. In fact, I don't think they even see you as a person at this point. Life outside of work? Is that a thing? You are expected to work 10+ hours a day. The day begins with getting bombarded on every deal and hammered that we are not doing enough. "Slow day. Need to do more. Get business now. We are behind. Do more. You will be working weekends if we don't hit our number. Don't get coffee. Start work now. You are disappointing the business." Sounds like a great way to start the day. Right? As a very motivated individual... threats are the worst way to motivate a sales team. I've gone back and forth on writing this review for a couple of months since my experience for the past 4 years has been positive. However, people need to know that when it comes down to it, you are just a number and your mental health or who you are as a person, does not matter to them. This is already a very challenging time for everyone and how they are treating their employees is detrimental to our mental health.

      avatar
      ZoomInfo Response
      6y
      Throughout this pandemic, we understand circumstances have become increasingly stressful, but we believe ZoomInfo has stayed focused on employee well being. ZoomInfo has remained diligent in increasing communication, employee safety, and mental health support throughout the stay at home order and has also received extremely positive feedback from an internal employee survey related to the handling of COVID-19. Given that you are a current employee, we hope that you will consider reaching out to HR so we can get additional details and attempt to improve your overall employee experience.
      Viewing 10 - 12 of 2,173 Reviews
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      ReviewsZoomInfo reviews

      Glassdoor has 2,221 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.