ZoomInfo reviews

3.8

74% would recommend to a friend

(2,173 total reviews)
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Henry Schuck

79% approve of CEO

67% positive business outlook

ZoomInfo has an employee rating of 3.8 out of 5 stars, based on 2,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ZoomInfo employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 26, 2021

Avoid if you value mental health

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a paycheck if you need one. There are some great, smart people here, and my direct management team was excellent. The product is top shelf.

Cons

ZoomInfo is a boiler room that uses fear and intimidation over engagement and inspiration to motivate their employees. As other reviewers mentioned, there was a layoff at the beginning of the pandemic to set the tone for everyone that nothing is more important than work, and the company does not care what else is going on in the world. Employees are stressed out and the feedback internally is the company is “tone deaf”. Revenue and stock price are all that matters at ZoomInfo. If you aren’t willing to sacrifice work/life balance you don’t belong here. For example, the company will advertise “unlimited vacation”, which sounds great. Then you get in the door and learn that the first and last week of every month are “blackout periods” where you can’t take time off, so there goes half the year. If you don’t hit your numbers every month, get ready to be put on plan; so really, don’t even think about taking time off. Not to mention that everyone there is overworked to begin with, so if you do take time off there is a guilt factor that someone else, who is already stretched beyond bandwidth, has to cover for you. Another example is the obnoxious, unproductive 8am “stand up” calls they insist upon, that serve no function other than to get you in front of your computer. You have kids homeschooling because of the pandemic and you need to make sure they’re off and running? Too bad. Get to work, slacker. Compassion is for losers. Don’t be fooled by the cut-and-paste employer responses on all these negative posts saying how they care about improving employee engagement and prompting reviewers to email them at a general mailbox. The company breeds a culture of stress and fear so why would anyone send a critical email to a general mailbox? Should they just make the subject line “fire me”? Besides, these issues are not new – the negative reviews all say the same thing and stretch back over a year – read them all, you’ll see a theme. Clearly, these are not issues the company is willing or able to correct.

1.0
Sep 16, 2020

Profit over People

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people outside of management were wonderful. I loved everyone I worked closely with.

Cons

I'll start with their handling of COVID-19. They laid off around 100 or so people around April 2020, despite the business facing NO FINANCIAL HARDSHIP due to the pandemic. They went public two months later, for god's sake - they were fine. So they opted they put dozens of people out of work in the middle of a massive financial crisis for no reason? After we saw our coworkers disappear from Slack and were understandably nervous, they never fully explained the layoffs. It was addressed MONTHS later in a sentence or two in a Q&A email. I think it's disgusting that they used COVID-19 as an excuse to "trim the fat" when the business was actually thriving. It's just one example of ZI leadership caring about people more than profit (despite putting "we're successful because of our people!" all over social media). I'll add one other point - there are a handful of people leading the company who are certifiably bad people. It's almost a joke among the employees - "oh, do not cross so-and-so, he will actually try to make you cry". Maybe you won't have to deal with these people in your own work, but do you want to work at a company that allows this behavior to continue? HR clearly doesn't care about serious workplace complaints when it comes to certain individuals. It sends the message - it's fine for certain leaders to create a hostile work environment as long as they're making the business tons of money. These are just a couple of problems out of many, but if I wrote about everything it would be a novel. Believe the negative reviews, and don't take the positive ones at face value. Many of these were left because an HR rep pressured them to leave positive reviews - I actually left a 5-star review because of this a while back.

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ZoomInfo Response
5y
Thank you for taking the time to write a review. We strive towards creating an ideal experience for our employees and thrive on all types of feedback - including constructive feedback. If you have any suggestions that you'd like to share please reach out to us at employee.experience@zoominfo.com
2.0
Aug 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Great product. Well-known brand. Alway's rounding out the solution. Customers like us.

Cons

First of all. I am a producer that came in at 132% of plan last half. So this isn't from some disgruntled AM or AE. Just someone who recognizes the horrible culture and wont be here long as a result. If you enjoy "1990's boiler room style" sales culture than this place is for you. It starts at the top from their COO (Chris) all the way down the chain. Daily team meetings to review pipeline. Every opportunity is dissected and they come down on you if you dont have a plan to overcome any risk. No coaching from managers or VP's. They just get frustrated when deals slip and say things like "What are we doing here?!", etc. Everyone feels like they're walking on eggshells, even when you're hitting your number. They'd don't hesitate to let people go for the dumbest reasons - you're always at risk of being fired. Also, Sr Exec's meet monthly to approve commission payouts on any meaningful/large deals that were closed. They will find any and all reasons not to pay you on it. If you close a whale that is over half your quota, don't count on getting paid what you thought. You'll only get paid a fraction of it. Any meaningful deal that senior leadership helped push over the finish line due to connections or relationships, nope you wont get fully paid. In the variable comp plan it says in the fine print that they have the right to pay you less on any deal that is over half your quote or that was supported at the executive level. Also, they do not drink their own koolaid. We sell on boosting efficiency and taking a dat-driven approach to selling, but we do not do it. Our Saleforce is a mess, everyone works off multiple spreadsheets, it takes time to fill in data gaps, etc. You'll have more internal meetings and spend more time filling out spreadsheets, Qualification trackers, etc then you will in front of customers.

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ZoomInfo Response
2y
Hi, we appreciate the time you took to share your experience at ZI. No one is always at risk of being fired here. We care about our employees and are constantly evaluating the organization, ensuring that we have the right people in the right roles to drive our long-term growth and success. We also have open lines of communication to share opinions and concerns, like our recent engagement survey which we will be reporting back on soon. And as Henry shared during the All Hands meeting our products succeed when they are best-in-class, easy-to-use, easy-to-administer, and easy-to-buy. And importantly, we set quota targets that we believe are achievable. We encourage you to share frustrations directly with your HRBP so that we can offer meaningful solutions and prepare our managers with the best guidance for their teams to thrive.
Viewing 13 - 15 of 2,173 Reviews

Glassdoor has 2,221 ZoomInfo reviews submitted anonymously by ZoomInfo employees. Read employee reviews and ratings on Glassdoor to decide if ZoomInfo is right for you.