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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,933 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,933 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Jun 18, 2019

      Poor leadership

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Service provided to customers to send money to support loved ones.

      Cons

      Revenue obsessed leadership, speaking of customers is an afterthought. Leadership wishes to make it sound as if they value customers, though in true light its only valuing the bottom line. Programs such as WU Way are nothing but smoke and mirrors.

      avatar
      Western Union Response
      7y
      Thank you for sharing your feedback and congratulations on more than 10 years with WU! We’re pleased to see that you agree that we have a wonderful purpose: moving money for better! However, we are disappointed to read your comments regarding leadership and our WU Way. We strive to put our customers at the heart of EVERYTHING we do and we are proud to have an environment that respects our employees with their diverse cultures, backgrounds, and perspectives. Leadership has a great impact on the organization, so we hold ourselves, and our leaders, to the highest standards of integrity. Our WU Way, changing the way we work to deliver a better customer experience and drive growth for the company, requires a shared responsibility to continuously improve our collaboration, communication, and culture. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams. If you'd like to share more information confidentially about how we can improve, please contact us at careers@westernunion.com.
      2.0
      May 6, 2019

      Should be your last choice

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to get in and senior management visibility

      Cons

      No innovation and old people

      avatar
      Western Union Response
      7y
      We appreciate you taking the time to leave a review. At WU, we pride ourselves on our innovation and diversity, as these are key areas of focus for the organization.
      1.0
      Apr 26, 2019

      Leadership Struggling

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, industry, base pay, is there anything else.

      Cons

      Senior management has no clear vision for future. Every 6 months strategy changes and they wonder why the sales team is unable to adjust to their ever changing expectations. The WU product line up has fallen behind the competition. We currently offer lower commissions to prospective agents and decent exchange rates with an annoying approach to compliance that will close new agents faster than they can begin to transact. New senior management feels that the best approach to sales is an antiquated car salesman approach from the 50’s. This new leadership has no clue how to run the US Market. Micromanagement has become the norm. While sales processes and activations are a struggle and out of the sales teams hands as the enrollment process is handled by a team in costs rica that is always understaffed thanks to the WUWay. Yet when there is a delay in the sales process you know who they are yelling at. This position in years past was an amazing opportunity, but the micromanagement has become a joke.

      avatar
      Western Union Response
      7y
      Thank you for providing your feedback. We are sorry to hear about your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We will share this with our Sales team in efforts to improve the way we work, and if you feel comfortable doing so, please reach out to careers@westernunion.com to share more confidential feedback with our team.
      Viewing 157 - 159 of 2,933 Reviews
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      Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.