Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      58% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      52% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Reviews by job title

      3K reviews
      2.0
      Mar 20, 2017

      Was a great place to work before bad decisions made

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits, pay, 401K match, and PTO were generous. The opportunity to travel and meet your colleagues around the globe was a real bonus.

      Cons

      The decision to outsource IT to a 3rd party offshore was a horrible decision. It did not reduce costs. Instead it severely reduced the level of customer service and system reliability provided to internal and external users. It was chaos, and probably still is.

      avatar
      Western Union Response
      9y
      Thanks for the feedback. We’re glad you found value while at WU; a global company with employees in over 50 countries. Western Union (WU) is committed to providing an excellent customer experience, and invests significantly in technology and capabilities which have continued to improve system availability and customer satisfaction. We wish you success in your future endeavors.
      2.0
      Oct 23, 2015

      Outsourced their IT staff to HCL

      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Their pay and benefits were pretty good, the everyday casual attire was great. Loved working with a global company as it provided the opportunity to develop friendships around the world. I was part of the team that came from Travelex when Western Union bought them, our management was always phenomenal.

      Cons

      Unfortunately Western Union decided to outsource our jobs to HCL, an IT contracting company in India. We were replaced by teams of underpaid, often inexperienced, unmotivated contractors in India, most of whom were only using HCL as a means to better positions.

      1.0
      Oct 7, 2014

      At the verge of collapse

      Director, it
      Recommend
      CEO approval
      Business Outlook

      Pros

      Real nice co-workers, descent pay, recently modernized offices.

      Cons

      * CEO & CIO have lost their vision, if they had any to begin with. * Technologically they are still stalled in the era of main frames. * No innovation or creativity and it is not allowed either. * Lots of talks little action. * Mid-management are very uneducated with no clear drections (most VPs). * Constant lay-offs.

      Viewing 112 - 114 of 2,934 Reviews
      Related searches: Western Union jobs | Western Union salaries | Western Union benefits | Western Union interviews
      ReviewsWestern Union reviews

      Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.